Candy Marielle Monserate

**** ******* **.

Orlando, FL 32806

407-***-**** - Phone

ad3czg@r.postjobfree.com – email address

Summary of Qualifications:

I am a licensed health insurance agent with emphasis on medical, life and variable annuities that also has experienced in Medicare policy and procedures. I have experience with individual and family plans, as well as, Supplemental Health Insurance. Along with my management, quality assurance and auditing experience, I am able to easily integrate into a Health benefits role requiring customer service.

Skills

Professional-

Microsoft Office Suite (Word, Outlook, Excel)

Highly Organized

Management Experience (10+ employees)

High Level Customer Service

Phone Support Experience

Verbal/Written Communication

Qualify Analyst -

Health insurance expertise

Evaluates employee performance

Audit employee calls

Weekly, monthly, quarterly, yearly report processing Weekly One-on-One employee meetings

Client touch base meetings

EDUCATION :

Orlando College Medical Assistant (Undergraduate Studies) S.J.C.S. Philippines High School Graduate (1989)

PROFESSIONAL EXPERIENCE

BPA QUALITY- April 2015- Present

Quality Analyst

• Evaluating calls for our Client (SiriusXM)

• Evaluating calls for our Client (Apple)

601 S. Lake Destiny Rd.

Maitland, FL 32751

516-***-****

CONNEXTIONS - July 2005- March 10, 2014 3600 eCommerce Place, Orlando, FL 32808 407-***-****

Quality Analyst/Team Lead Supervisor

Closely work with our clients (Cigna, Kaiser Permanente, United Health Care) regarding member servicing

Handle participant calls regarding urgent escalations

Specialization in Medicare, COBRA, and variable annuities

Process participant claims for Universal Health Care AT&T WIRELESS - November 1998-December 2001

Customer Care Representative

12150 Research Parkway, Orlando, FL 32826

1-800-***-****

Assist customers with sales inquiries, technical requests and general issue resolution

Execute sales initiatives for quarterly sales goals

Participate in team building projects in order to cultivate better work relationships MANILA ORIENTAL BAKERY - March 1998-June 2001

Cashier, Baker’s Assistant

3380 SE Lake Weir Road, Ocala, FL 34471

352-***-****

REFERENCES:

Available Upon Request

Contact this candidate