Customer Service Health Insurance
Resume:
Candy Marielle Monserate
Orlando, FL 32806
407-***-**** - Phone
***********@*****.*** – email address
Summary of Qualifications:
I am a licensed health insurance agent with emphasis on medical, life and variable annuities that also has experienced in Medicare policy and procedures. I have experience with individual and family plans, as well as, Supplemental Health Insurance. Along with my management, quality assurance and auditing experience, I am able to easily integrate into a Health benefits role requiring customer service.
Skills
Professional-
Microsoft Office Suite (Word, Outlook, Excel)
Highly Organized
Management Experience (10+ employees)
High Level Customer Service
Phone Support Experience
Verbal/Written Communication
Qualify Analyst -
Health insurance expertise
Evaluates employee performance
Audit employee calls
Weekly, monthly, quarterly, yearly report processing Weekly One-on-One employee meetings
Client touch base meetings
EDUCATION :
Orlando College Medical Assistant (Undergraduate Studies) S.J.C.S. Philippines High School Graduate (1989)
PROFESSIONAL EXPERIENCE
BPA QUALITY- April 2015- Present
Quality Analyst
• Evaluating calls for our Client (SiriusXM)
• Evaluating calls for our Client (Apple)
601 S. Lake Destiny Rd.
Maitland, FL 32751
CONNEXTIONS - July 2005- March 10, 2014 3600 eCommerce Place, Orlando, FL 32808 407-***-****
Quality Analyst/Team Lead Supervisor
Closely work with our clients (Cigna, Kaiser Permanente, United Health Care) regarding member servicing
Handle participant calls regarding urgent escalations
Specialization in Medicare, COBRA, and variable annuities
Process participant claims for Universal Health Care AT&T WIRELESS - November 1998-December 2001
Customer Care Representative
12150 Research Parkway, Orlando, FL 32826
Assist customers with sales inquiries, technical requests and general issue resolution
Execute sales initiatives for quarterly sales goals
Participate in team building projects in order to cultivate better work relationships MANILA ORIENTAL BAKERY - March 1998-June 2001
Cashier, Baker’s Assistant
3380 SE Lake Weir Road, Ocala, FL 34471
REFERENCES:
Available Upon Request
Contact this candidate