BRIAN P. BIRES

*** ******* *** ****, ** ***** 814-***-**** ad3cz1@r.postjobfree.com

OBJECTIVE To obtain a position that will allow me to use my abilities and experience in the areas of technical customer service, sales, and working with a team and individually.

EDUCATION Erie Business Center, 246 West 9th Street Erie, PA 16501

● Associate in Specialized Business degree

● Major Concentration: Computer Information Specialist

o Graduation Date: April 2001

SYSTEM Windows XP Windows Vista Windows 7

SOFTWARE

APPLICATION Word 2003 – 2010 Excel 2003 – 2010 Access 2003 – 2010

SOFTWARE PowerPoint 2003 – 2010 Outlook 2003 – 2010

EMPLOYMENT

8/23 - Present AVI Food Systems, 2205 West 50th St. Erie, PA 16506

Route Floater

Planning Route and deliveries to assigned locations

●Filling orders for delivery to assigned location

●Communication with warehouse and office as needed

10/22 – 8/23 Barber National Institute, 4176 W Ridge Rd Erie, PA 16506

Mental Health Room Lead

●Create and Support Lesson plans for Psychoeducational activities

●Create and implement Classroom rules for clients

●Track and maintain records with daily notes for clients

5/18 – 10/22 Sarah Reed Childrens Center, 2445 West 34th St Erie, PA 16506

Behavior Counselor/Transportation/Support Staff

●Provide support in classroom activities.

●Create safety plans and help clients who are struggling with behaviors.

●Create lesson plans from Psycho Ed lessons be taught daily to clients.

●Provide support to different rooms throughout the building.

●Transport students on bus as a driver safely from home to school then from school to home.

2/16 – 5/18 Erie School District, 148 West 21st St Erie, PA 16502

Paraeducator/Teachers Assistant

●Provide support in the classroom for students on a daily basis.

●Assist teacher in providing help to students struggling with reading or comprehension of lessons being taught.

●Escort students to rooms during transition as needed by teacher’s request.

11/13 – 2/16 Medcare Equipment Company, 1700 Peach Street Suite 104 Erie, PA 16501

Inventory Technician

● Ship inventory to customers

● Receive new inventory and fill backorders to customers

● Work in a fast paced environment

04/07 – 07/13 Millcreek Community Hospital, 5515 Peach Street Erie, PA 16509

IT Helpdesk Specialist

●Provide support to all Hospital Staff for a variety of hardware and software related issues.

●Processing of Daily/Monthly reports of census to CFO and other units in the hospital.

●Monitoring of services directly connected to the hospitals network.

●Run of daily backup and taking data to our offsite facility.

●On call after hours support provided one week per month

●Worked side by side with ADT Security for the implementation of the new door security Software with HR and Plant Operations.

●Provide phone as well as face to face support to our end users.

●Setting up weekly Video Conferencing with multiple sites

09/05 – 03/07 Rentway Support Center, One Rentway Place Erie, PA 16505

Helpdesk Associate

●Received Support Center calls from over 784 stores nationwide.

●Provided troubleshooting on a variety of hardware and software related issues.

●Escalated issues if troubleshooting could not be resolve related via first level phone support.

●Exhibited the ability to work independently in a fast paced technical environment.

11/04 – 09/05 Office Depot, 1920 Edinboro Road Erie, PA 16509

Consultive Sales Specialist

●Technical sales such as CPUs, Laptop, Printers, Hardware and Software.

●Technical advice relating to sale of systems and accessories.

●Sales not on a commission basis and knowledge of Product Protection Plans and extended warranties.

07/04 – 09/04 Adecco Technical, 3024 State Street Erie, PA 16508

Contracted to Lord Corporation

IS Helpdesk Technician

●Provided technical support and troubleshooting skills for a variety of hardware and software related issues.

●Installation of software and hardware on new systems as well as system upgrades.

●Developed in a fast paced environment by taking and troubleshooting calls.

07/03 – 05/04 Thompson Medical Systems, 4845 West Lake Road Erie, PA 16505

Software Technician

●Provided technical support for a variety of medical billing offices.

●Technical support included troubleshooting of software related issues and HIPPA implementation.

●Assisted offices in running a variety of reports from patient statements to month and year end reports.

07/01- 03/03 Rentway, Inc., One Rentway Place Erie, PA 16505

IT Helpdesk Analyst I

●Completed technical support to over 795 stores nationwide.

●Troubleshooting on a variety of hardware and software related issues.

●Provided documentation and research for continued quality assurance.

●Exhibited the ability to work independently in a fast paced technical environment.

PERSONAL ATTRIBUTES

Self Motivated Goal Oriented

Assertive Work Independently

Organized Strong Work Ethics

ACTIVITIES Strong Vincent High School Football Coach

REFERENCES Available upon request.

Contact this candidate