Customer Service General Manager

Tristian Richard

EDUCATION

Southern University and A&M College AUG 2009- MAY 2014

SKILLS AND CERTIFICATIONS

Skills: Time Management, Multitasking, Organization, Management, Computer Literacy/ Microsoft 365, Teamwork, Leadership Experience, Customer Service, Problem-Solving Abilities, Recruiting And Interviewing, Scheduling, Interpersonal Communication, Employee Onboarding

Certifications: First Aid & CPR Certification (American Red Cross)

PROFESSIONAL EXPERIENCE

Assistant Manager (Operations) GAP JUNE 2020 - PRESENT

Oversees inventory management tasks, store supplies, and front-end operations, including safe management and cash handling.

Provides optimal assistance to the general manager and handles a variety of tasks.

Recruit, hire, and develop people to drive a culture of high performance and engagement

Accountable for team performance through teaching, coaching, and providing meaningful feedback to build capabilities

Promote community involvement

Adapt team priorities to respond to customer and business partner needs

Provide front-line supervision to an operational, service, or administrative team

Assistant Manager (Merchandising) GAP LA MAY 2017 - JUNE 2020

Support strategies and processes using a customer-centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity

Work to ensure a neat and attractive sales environment.

Assist in the set-up of visuals.

Works closely with the general manager to deliver a plan to efficiently move merchandise each quarter.

Develops and implements back-of-house policies and procedures, which include the management and processing of merchandise.

Assist with the recruitment and training of new employees while also monitoring the productivity of current employees.

Driving and achieving retail store targets in sales and profit.

Brand Associate GAP LA OCT 2012 - MAY 2017

Ensures maximum satisfaction, delivers exceptional customer service, and provides efficient management of all POS transactions.

acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

Promote loyalty by educating customers about our loyalty programs

Leverage omni channel offerings to deliver a frictionless customer experience

Support sales floor, fitting room, check out, and back-of-house processes, as required

LEADERSHIP AND INVOLVEMENT

Intern Volunteers of America Day Program LA SEPT 2012 - MAR 2014

Volunteer Habitat for Humanity LA SEPT 2010 - MAR 2012

Volunteer Big Buddy Program LA SEPT 2013 - FEB 2014

20510 Cypress Plaza Pkwy Cypress, TX 77433 337-***-**** ***************@*****.***

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