ANNA

RIVAS

annacorona****@icloud.

com

718-***-****

Woodhaven, NY 11421

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and

listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with

exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

PROFESSIONAL SUMMARY

A&A Maintenance - Supervisor

Yonkers, NY • 07/2021 - Current

WORK HISTORY

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize

workflows.

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Handled customer complaints, resolved issues and

adjusted policies to meet changing needs.

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Evaluated employee performance and coached and

trained to improve weak areas.

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Maintained compliance with company policies, objectives and communication goals.

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Worked with management team to implement proper

division of responsibilities.

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• Set overall vision and provided team leadership. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

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Developed training, task and process guidelines and communicated clear and concise directions to

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SKILLS

• Quality Standards

• Driver Routing

• Asphalt Paving

Employee Coaching and

Motivation

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Scheduling and

Coordinating

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• Resolving Complaints

• Job Assignments

Sagrado Corazon De Jesus

Guatemala

EDUCATION

Corona Solid Construction - Receptionist

Woodhaven, NY • 01/2015 - 05/2021

employees.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

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Created successful work schedules for each team

member to maintain deadlines and fully staff shifts.

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Identified individual employee's unique work styles and adapted management methods.

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Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

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Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Kept reception area clean and neat to give visitors positive first impression.

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Confirmed appointments, communicated with clients and updated client records.

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Answered central telephone system and directed calls accordingly.

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• Resolved customer problems and complaints.

• Responded to inquiries from callers seeking information. Managed multiple tasks and met time-sensitive

deadlines.

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Provided clerical support to company employees by

copying, faxing and filing documents.

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Corresponded with clients through email, telephone or postal mail.

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Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

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Answered phone promptly and directed incoming calls to correct offices.

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Sorted, received and distributed mail correspondence between departments and personnel.

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LANGUAGES

Spanish

Full Professional

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