Kathryn Stephanson

***** **** ********** ****

Fort Washington, MD 20744

240-***-****

I am an experienced Customer Service Representative with over 25 years Sales/Customer Service experience. I am seeking a position that provides room for advancement.

EXPERIENCE HIGHLIGHTS:

November 2016 – December 2022 PRODUCTIONS-PLUS

Brand Ambassador

Brand Ambassador to promote the Nespresso brand in retail environments. Educate consumers about Nespresso trilogy (coffee, machines and club membership), as well as driving sales. Demo machines and prepare all coffee recipes according to the Nespresso recipes and standards. Advise both prospects and club members on Nespresso and services. Responsible for meeting sales quotas, reporting demo’s and updating inventory. Established commonality and built support with store associates and managers, prospective and/or current customers. Lead potential and existing consumers to experience the Nespresso system as the best in cup quality portioned coffee.

March 2014 - September 2016 JCPENNEY’S HAIR SALON

Customer Service Specialist

Performs registration of clients, answer phones and handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines. Maintains and updates automated client records including lab data and release forms. Helps drive the client experience while maximizing sales potential of each client. Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking. Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards. Ensures personal salon service and retail sales goals are met.

November 2013 – January 2014 GAYLORD NATIONAL HARBOR

Special Events Attendant

Seasonal position working for the ICE Event. Rotating from the Parka Room, the ICE Tent, Greeter,

Security, Crowd Control and Ticket Taker.

October 2010 – March 2013 THE BLUE RHYTHM BOYS

Booking Agent

Negotiate and book gigs for the Blue Rhythm Boys, a Washington, DC based rhythm and blues band.

June 2008 – May 2010 SOUTHERN SOLUTIONS, LLC

Telesales Executive/Account Manager

Establish and maintain personal and business accounts for customers of Southern Solutions. Provide ongoing customer service to clients. Work collaboratively with sales department to maintain and expand current accounts. Explore community resources to obtain new accounts. Facilitate participation in Chamber of Commerce events in order to obtain new leads and make additional business contacts.

Regularly manage and update Southern Solutions’ Dealer Supply List. Create and regularly update contact information for customers. Sell supplies to customers and non-customers.

April 2004 – October 2007 GARBER TRAVEL

On-site Travel Consultant/Manager

Manage all facets of corporate travel arrangements for GTSI employees.

Negotiated with Garber Travels’ preferred vendors to maintain the best arrangements and prices for GTSI employees. Provided ongoing customer service to GTSI employees

March 2002 – March 2004 TQ3 TRAVEL SOLUTIONS

Senior Travel Consultant

Arranged travel reservations for the National Academy of Sciences’ employees and associates. Booked meetings and events for National Academy of Sciences’.

June 2000 – February 2002 WORLDTRAVEL/BTI

Travel Consultant

Processed travel arrangements for employees of the Department of Transportation. Managed client profiles to expedite the travel process for employees in a high volume call center. Responsible for international travel for Department of Transportation employees. Provided personal support for Department of Transportation VIP’S.

EDUCATION

1976 – 1977 Prince George’s Community College - Undergraduate Curriculum

1970 – 1973 Friendly Senior High School

Friendly, MD

Graduated 1973

TECHNOLOGY PROFICIENCY

Microsoft Word

Word Perfect

Microsoft Works

Excel

PowerPoint

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