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Customer Service Operations Specialist

Location:
Dallas, TX
Salary:
50,000
Posted:
February 04, 2024

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Resume:

ANNABELLE BERNAL

Dallas, TX *****

214-***-****

ad3cxw@r.postjobfree.com

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

03/2022 to Current

UPS

Euless, TX

Administrative Operations Specialist

Provided administrative support to the executive staff. Organized and maintained files, records, and documents for the office. Developed and implemented administrative policies and procedures to ensure efficient operations. Answered incoming calls and directed inquiries to appropriate personnel. Created spreadsheets to track data related to operational activities. 04/2021 to 06/2022

KB HOMES FLORIDA

Maitland, FL

Senior Mortgage Loan Closer

Assisted in the preparation of closing documents ensuring compliance with all applicable laws, regulations and lender requirements.

Reviewed loan documents for accuracy and completeness prior to closing. Coordinated with multiple departments to ensure timely completion of mortgage loans. Served as a liaison between clients, lenders, title companies, attorneys and other related parties during the loan closing process.

10/2016 to 01/2021

SUPREME LENDING

Addison, TX

Regulatory Compliance Analyst/ Risk Auditor

Assessed organizational risk posed by non-compliance with applicable laws, regulations and industry standards. Conducted internal audits of processes to ensure adherence to established compliance requirements. Identified areas of potential improvement in existing processes to reduce risk of non-compliance. Participated in external audits conducted by governmental agencies or other third parties. Monitored progress of corrective actions taken in response to audit findings or other compliance issues. Advised senior management on best practices for managing risk associated with non-compliance. 06/2011 to 10/2016

PACIFIC UNION FINANCIAL

Irving, TX

Wholesale Closer/Funder

Verified accuracy of all closing documents for completeness and compliance. Prepared HUD-1 Settlement Statements and other closing documents in accordance with applicable laws. Reviewed title commitments to ensure clear titles were obtained prior to closing. Ensured proper execution of all documents at the closing table. Processed changes to loan applications as requested by lender or customer. Ensured compliance with federal regulations such as RESPA, TILA, ECOA. Fluent in Spanish

SUMMARY

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