Lucas Jean

New York, NY ● 347-***-**** ● ad3cx1@r.postjobfree.com

Weill Cornell Medical College 7/2019 – 11/2019

IT Systems & Network Analyst New York, NY

Provided and coordinated Level 2 and Level 3 support for onsite and remote locations

Prioritized requests using Service Now IT Service Management ticketing system

JAMF administration for Apple devices including iPads and iPhones

AirWatch Mobile Device Management deployments, installations and configurations

Cisco network support including VLAN configurations, IP assignments, port activations

Created and edited Service now knowledgebase articles and documentation

Coordinated and performed Windows 10 migrations with occasional specialty support for Windows 7 and 8

Provisioning network access to specialty devices such as IP cameras, RFID, robots and VR

Mount Sinai Health System 7/2016 – 7/2019

Applications Development & Support Analyst New York, NY

Researched and evaluated alternative solutions and recommended the most efficient and cost effective solution for the systems design considering existing systems, available technology, the capacity and limitations of the equipment, operating time and form of desired results

Strategically planned to identify application requirements to adhere to the companies’ IT policies and procedures

Coordinated projects with development, operations, technical support and other IT areas as appropriate throughout the development and installation processes

Coordinated and performed server decommissioning and upgrades for Windows Server 2003, 2008 and 2012

Installed and configured Windows Server 2012 and 2016

Provided local, offsite and VPN/Remote level 2 & level 3 hardware and network support; Windows 7, Windows 10 and Mac OSX

Assisted with Office 365 migrations, rollouts and mobile device configurations

Collaborated with end users and other IT areas as appropriate throughout the development, QA testing and effective Go Live product rollout via SCCM

Created implementation, project plans, and/or post go live guides and documentations for users and/or administrators

Performed related duties as assigned or requested within the Service Now ticketing system to ensure the ability to meet SLAs

Maintained constant communication with vendors to ensure in-house applications remain updated and in compliance

Administered and supported Active Directory user accounts and security groups permissions to file shares

Troubleshot HL7 EMR ADT/SIU interface communications

Served as the initial liaison to several vendor managed, and vendor supported services

Montefiore Information Technology 11/2015 – 6/2016

Implementation Consultant Yonkers, NY

Maintained a high level of independent judgment and decision making throughout the implementation process

Aimed to achieve a high level of client service and satisfaction during all phases of implementation

Coordinated concurrent projects and serves as a point person in the field

Deployed servers for services not limited to printing, authentication and file sharing on Windows Server 2012 and 2016

Recommended implementation of features and functions where appropriate

Documented site surveys, coordinated equipment installations and applied configurations as provisioned

Responsible for pre installation design review and documentation

Provided Desktop and Network support at various facilities

Operated within the framework of the complete project management life cycle and adhered to industry and Emerging Health IT Standards

Interacted with groups internal and external to the organization on a daily basis in conformance with Montefiore IT policy and procedures

Provided post go live support to the client during a transition to traditional support to our clients

Troubleshot problems as they occurred

Provided on-site data center support to bring servers and switches on line

Reported enhancement requests and bugs on behalf of the client

Assisted and trained less experienced Implementation Specialists and internal resources including support staff

World Business Lenders LLC 1/2014 - 11/2015

I.T. Desktop Support – Team Lead New York, NY

·Administrated Microsoft Windows Servers 2008 R2 and Server 2012 R2 environment including Exchange Management Console, Active Directory, SQL Management Studio 2012

·Supported and Administered Windows XP, 7, 8, 8.1, 10 and Mac OSX Operating Systems

·Provided end user support with observance to metrics

·Configured and maintained user accounts, GPOs, shares and permissions

·Assisted with the migration of newly acquired branches not limited to configuring servers, firewalls and domains

·Create, test, produce various company images with required applications, services and permissions

·Administrated and supported CRM applications (Inside Sales, Five9, SpitFire)

·Coordinated IT/Facilities services with vendors and contractors

·Implemented and supported Dell SonicWALL appliances in newly acquired offices

·Documented IT expense and ticket reports for executive review

·Coordinated and prepared weekly meetings for Facilities and IT services

·Implemented and monitored inventory to maintain tracking of company IT/Facilities assets

·Trained new hires with the onboarding processes and utilizing available IT services

·Assisted with migration of Microsoft Exchange 2010 to Office 365

·Assisted with the implementation and integration of MDM (Mobile Device Management) software with Exchange

·Created documentation and guides for the Help Desk

Total Deployment Solutions 8/2013 – Present

IMAC / Desktop Support / Data Center Technician (On-Call) New York, NY

·Deliver successful IT installs, moves, adds and changes for clients

·Pack and unpack end users systems with regards to detail

·Add upgraded components to end users systems when requested from client

·Test systems after moves to ensure connectivity of all devices

·Effectively communicate with team on tasks to increase team efficiency

·Patch network connectivity on distribution frames when necessary

·Rack and stack servers as well as network devices on server racks

·Setup and connect turrets and Bloomberg devices (finance based clients)

Wilmer Hale and Dorr, LLC 1/2013 – 7/2013

I.S. Support Specialist Intern New York, NY

·Created and resolved 15-25 end users’ tickets using the Axios Assyst ITSM system

·Created user accounts and profiles with Active Directory

·Provided remote, in person, and phone support for the New York and visiting users

·Troubleshot and analyzed recovered devices

·Amended asset management by creating reference documents for the team

·Set up and supported regional and international Cisco WebEx AV conferences

·Encrypted laptops with specific users profiles to ensure data security on hard drives

·Configured Outlook email for users Blackberry’s, Android and Apple iPhones and iPads

·Performed various setups for basic end users and daily visitor offices with docking stations and single/dual monitor displays

·Patched/Activated network connectivity for users’ on IDF port servers

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