Medical Assistant Customer Service

Rachel McGovern

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Experience

JULY 2015- PRESENT

Three Rivers / Ethos Labs/ Aegis Sciences Corp.- Medical Assistant/Lab Technician

● My responsibilities as a Medical Assistant included: assisting patients with checking in for appointments, rooming patients, measuring vital signs, preparing charts, scheduling appointments, verifying insurance information, document control, restocking and cleaning patient rooms, collecting payments, referrals, medical records requests, resolving patient concerns.

● As a Lab Technician my responsibilities include: Collecting bodily fluids for medication compliance, drug screening, STU, UTI, serum/blood testing, and also genetic testing. I collect, pack, and ship all samples after entering their demographics and creating a lab requisition order for each sample. I verify patient insurance, risk factors for their individual test requisitions. I used a patient’s electronic medical record to obtain information needed to enter each lab requisition. I also print test results, give them to the provider, and scan them into patients medical records.

SEPTEMBER 2014- JULY 2015

Verizon Wireless Call Center - Customer Service Advocate

● My responsibilities included: providing customer support in a call center environment. I assisted customers with placing orders, adding features to their wireless accounts, removing unwanted features from their wireless accounts, addressed customer concerns and issues, provided technical support for all devices/services provided by Verizon. I also assessed wireless accounts to meet every customer's needs. Awards/Accomplishments: November 2014- I was in the "Top 50" customer service representatives at Verizon Wireless. January 2015- I was Voted Friendliest Customer Service Advocate at the call center. MARCH 2008- NOVEMBER 2013

Oakwood Products - Environmental Health Safety & Security Manager

● My EHS&S responsibilities included: Traveling between facilities;working with directors, department management, and employees to achieve and maintain a safe and healthy work environment; all HSE secretarial duties; Workers 2

Compensation Claims Management, investigating workplace injuries, maintaining all injury / illness records, ensuring compliance, with regulatory agencies such as: DOT, OSHA/DOL, EPA, DHEC, DHS, DEA, ICAO, & FAA), applying for and maintaining all required regulatory permits, Completing and maintaining all pertinent EHS&S records (employee, training, regulatory, etc.); conducting all on-the-job employee training (Forklift Operations & Safety, IATA, DOT,DOT Site Security, Lock Out/Tag Out, RCRA); conducting all monthly employee safety training sessions; conducting all relevant HSE required inspections/audits, leading the safety committee, creating and updating company standard operating procedures and required programs (ex: Contingency plan, HazCom program), and hazardous waste management.

● Other duties included: Interviewing applicants, new hire paperwork, background investigation, scheduling drug screen and pre-employment medical screenings, initial employee evaluations / trainings, occasional payroll assistance, scheduling all off-site employees training; • Maintaining all employee training records; working in other departments when needed (ex: Quality Control, Customer Service, Sales, HR, Collections, Shipping,Receiving, Bottling,& Laboratory). Education

AUGUST 1988 - NOVEMBER 1991

Dreher High School- GED obtained on November 3, 1991 Certifications

OSHA GENERAL INDUSTRY CERTIFICATION, DOT 49 CFR CERTIFICATION, IATA CERTIFICATION, FORKLIFT CERTIFICATION, FIRST AID/CPR/AED CERTIFICATION, SAFETY TRAINER CERTIFICATION

Skills

MANAGEMENT, EMPLOYEE TRAINING, CUSTOMER SERVICE, LAB TECHNICIAN, MEDICAL ASSISTING, MEDICAL OFFICE MANAGEMENT, OFFICE ADMINISTRATION, QUALITY ASSURANCE, DOCUMENT MANAGEMENT AND CONTROL, LOGISTICS, RESEARCH, DATA ENTRY, PATIENT CARE, INSURANCE CLAIMS, PRIOR AUTHORIZATIONS, MICROSOFT, SAGE, ECLINICALWORKS, EPIC.

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