Nikisha Washington

Terrytown, LA

ad3cw7@r.postjobfree.com

+1-504-***-****

Looking to obtain a career that will allow professional growth in a changing economy. Authorized to work in the US for any employer

Work Experience

Collections Representative

LCMC Health - New Orleans, LA

June 2017 to November 2021

• Maintain responsibility for accurate and timely competition of daily follow-up or denials• Analyze underpayments to identify discrepancies and process appeals• Analyze EOB's to ensure proper reimbursement from insurance companies

• Collaborate with external and internal departments to ensure correct reimbursement

• Monitor underpaid accounts and report trends to supervisor Airbnb Property Manager

Private Owned Company (part-time) - New Orleans, LA January 2018 to August 2020

Welcome guest, assist with any lockouts or emergency calls, self cleaned or scheduled weekly cleanings. Senior Patient Access Rep - Westbank Pediatric Clinic-Scheduling and Registration

Ochsner Medical Center - Marrero, LA

January 2017 to June 2017

70072

• Monitor and maintain productivity and accuracy in regards to scheduling and verifying insurance

• Research and resolve all customer complaints

• Explains insurance benefits and co-pays, deductibles, self-pay portions to patient, and inform patient of financial responsibility

• Perform daily operations including processing of charges/claims and ensure timely accuracy of all data collected and payment processing

Patient Access Rep

Appointment Desk. Ochsner Medical Center - Kenner, LA October 2015 to January 2017

70065

• Provide excellent customer service to all patients and employees throughout daily work schedule

• Schedule appointments for all clinics within Ochsner network including main campus and satellite locations

• Verify insurance and register new patients including explaining insurance benefits and co-pays Manager

Kmart - Gonzales, LA

October 2012 to August 2015

70737

• Coordinate schedule, and train new hires and current employees

• Analyze complex operations and make recommendations to implement systemic improvements

• Provide high-level advice to the department managers regarding the customer service function

• Oversee the cashier function, including the receipt of cash deposits after bank pickup

• Protect company assets

• Create safe store environment for employees and customers Special Programs Assistant

NORD - New Orleans, LA

April 2009 to August 2015

Assisted with providing opportunities for citizens in the community including transportation to doctor appointments, providing resources for medical professionals and resources. Helped people get resources to encourage a healthier lifestyle. Also provided support with cheerleading. Helped support young adults transitioning to college in lower poverty areas.

Internet Customer Assistant

AT&T - Metairie, LA

June 2009 to July 2012

70001.

• Troubleshoot phone and internet connectivity

• Assist with incoming calls & operate switchboard answering multiple phone lines

• Assist customers with registering new accounts

• Sale new products and services

• Resolve customer complaints and billing issues

Front Desk Agent

Marriott International - New Orleans, LA

February 2006 to December 2008

Check guest into hotel, assist with any questions during study. Education

B.A. in Business Administration. in Business

Southern University at New Orleans - New Orleans, LA August 2002 to May 2007

Skills

• claims (4 years)

• EMR (4 years)

• Epic (4 years)

• Insurance Verification (4 years)

• Organizational Skills

• Collections

• Excel

• Management

• Billing

• Typing

• Patient Care

• Medical Office Experience

• CPT Coding

• Multi-line Phone Systems

• Medical Records

• Medical Terminology

• Computer Skills

• Data Entry

• Medical Receptionist

• Medical Scheduling

• Medical Billing

• ICD-10

• HIPAA

• ICD-9

• Phone Etiquette

• Anatomy Knowledge

• DME

• Documentation review

• EMR systems

• Customer service

• Medical documentation

• Windows

• Cerner

• Fraud

• Hospitality (5 years)

• Property management (2 years)

• Property maintenance (2 years)

Certifications and Licenses

Driver's License

August 2021 to August 2027

Assessments

Administrative support professional fit — Proficient June 2020

Measures the traits that are important for successful administrative support professionals. Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

•Strong written and oral skills

•Experience utilizing electronic claims management and EMR system

•Proficient in Windows applications and keyboards

•Strong Interpersonal Skills

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