Tierra Williams

321-***-**** ad3cvy@r.postjobfree.com Palm Bay, FL

PROFESSIONAL SUMMARY

Proactive and results-oriented professional with over 10 years of hands-on experience navigating ever-changing missions, communicating effectively, and fostering collaboration within teams. Adept in streamlining logistics, reducing cycle times, and achieving significant cost savings and optimizing procurement processes. Seeking to transition my transferrable abilities to a remote position to fully utilize my expertise of risk management, while making a significant contribution to the success of the company.

Enterprise Application Support (EAS) Administrative Customer Service Representative (CSR) I, 1 years of experience providing customer service, technical expertise, and training to Total Workforce Management Service (TWMS) users by phone, online network, and email.

Executive Administrator, 6 years of experience facilitating meetings, calls, and communication with both vendors and internal staff to address inquiries and foster continuous dialogue regarding licensing processes.

Army Supply Specialist, 6 years of experience performing inventory of all weapons, equipment, vehicles, supplies, and ammunition, guaranteeing resource management and compliance with active Secret Clearance.

PROFESSIONAL SKILLS

Critical Thinking & Active Listening

Salesforce CRM Systems & Act

Task Management & Problem Solving

Documentation, Research & Negotiation

Customer Service & Technical Expertise

Microsoft Office Suite & Data Entry

Independent Worker & Team Player

Office Equipment

Oral, Written & Interpersonal Skills

Project Coordination & Procurement Analysis

SCHOLASTIC EDUCATION

Bachelor of Science in Applied Management January 2024

Grand Canyon University

PROFESSIONAL EMPLOYMENT ACHIEVEMENT

EAS Admin CSR I May 2022 - Present

CTI Resource Management Service Jacksonville, FL (Remote)

Manages key client relationships, resulting in a 40% increase in customer retention and additional business opportunities.

Collects, analyzes, and provides application data reports as directed and logs all requests in Remedy Tracking Software.

Coordinates escalation, resolution, and closure of TWMS user-related issues.

Engages with TWMS programmers, showcasing problem-solving skills to resolve issues, ensuring robust operations and client satisfaction.

Completes, maintains, and processes pertinent paperwork and records, to include workload data.

Executive Administrator November 2016 - May 2022

Nationwide Medical Licensing Melbourne, FL

Managed day-to-day operations and training with a focus on optimizing licensing processes to meet CEO and client standards.

Established a training department with a retention rate of 92% reflecting effective leadership and commitment to employee development.

Carried out hiring and termination interviews, vetting candidates' resumes to secure top talent, and fostering a productive team environment.

Served as a primary point of contact for vendors and internal staff, adeptly addressing inquiries and maintaining seamless operations.

Involved with reviewing vendor due diligence reports, offering assists in the analysis of vendor performance, and identifying areas that could be improved or might be causing concerns.

Tierra Williams

Army Supply Specialist October 2014 - October 2020

715th Military Police Company Melbourne, FL

Determined suppliers and negotiated contracts, resulting in a 15% reduction in procurement costs while maintaining quality standards.

Identified supplies and equipment for unit's mission, ensuring planning and allocation of resources to support operational success.

Executed negotiation strategies with vendors and managed procurement process to guarantee timely delivery, optimizing the supply chain.

Optimized operations and enhanced department functionality by coordinating the distribution of inventory and resources to departments.

Documented all transactions, orders, and interactions with vendors, establishing a robust system for accountability and audit purposes.

VOLUNTEER

Diversity and Workforce Chairperson January 2021 - May 2022

Space Coast Human Resources Association (SHRA) Board

Assumed the responsibility of introducing each non-profit speaker, driving overall success and engagement of the events.

Enhanced workforce preparedness and fostered collaboration with SHRM, optimizing worker recruitment and organizational efficiency.

AWARDS

CTI Resource Management Service (EAS Admin CSR I): Achieves a consistent top-three ranking for delivering fast, friendly, and efficient support services within the CNIC major command.

Nationwide Medical Licensing (Recognized): Contributions with two promotions showcasing leadership and organizational capabilities.

Army National Guard (Award of Excellence): Dedication, commitment to excellence and the ability to perform under pressure.

Contact this candidate