Customer Service Data Entry

Sheila Davis

Lewisburg, TN ***** ******************@*****.*** +1-931-***-****

Authorized to work in the US for any employer

Work Experience

Walgreens cooperate online work

Walgreens Boots Alliance - Muscle Shoals, AL

May 2020 to Present

I worked as a Consumer Relations Customer Service Agent i would send in complaints of the customer to the manager of the store they where complaining about and get that sent to the corporate office and from there I would put that in the computer as been review then after a week I would call the customer back to see if the problem had been taking care of.

Walmart Supercenter

Walmart - Shelbyville, TN

March 2006 to February 2010

I done everything to Customer service to manager position

Being a customer service manager I would take the product back and give them back their money if the product was damaged I would give them a gift card I work examine the merchandise they would bring to me. But, the it was damaged I would have to tell them if they done the damage I can’t take it back

Claims is what I have experience in to where I had to look feel and examine the merchandise and if the merchandise was not like it was when they left the store with it I would have to say no it didn’t look this way when you left the store instead of cash I would give them gift card to Walmart store

Education

Business Systems Technology in Data Entry Specialist

Tennessee Technology Center at Shelbyville - Shelbyville, TN August 2001 to May 2003

Shelbyville Central High School in Tech Diploma

Shelbyville Central High School - Shelbyville, TN August 1983 to May 1986

Skills

•Data Entry (10+ years)

•CRM Software

•Strategic Planning (3 years)

•Business Development

•Account Management

•Salesforce (3 years)

•Negotiation

•Sales Management (6 years)

•Relationship Management

•Outside Sales

•Typing (10+ years)

•Customer Relationship Management

•Branding

•Inside Sales

•Management

•Public Relations (10+ years)

•Windows

•VPN

•Research

•Customer retention

•Customer support

•Google Docs

•Floral design

•Communication skills

•Customer service

•Computer literacy

•Microsoft Office

Assessments

Customer service — Completed

April 2021

Identifying and resolving common customer issues

Full results: Completed

Sales skills — Completed

March 2021

Influencing and negotiating with customers

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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