J E M M A L Y N M A R A N A N

A B O U T M E

ADP PHILIPPINES INC. -U.S Payroll Specialist

• Implementing small businesses payroll from 1 to 200 employees. Assisted them to gather data to fully set up the payroll account.

• Helping directly business owners on how to manage the payroll and assisting employees on how to access paystubs online.

•Utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. SITEL PHILIPPINES -Retail Customer Service

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction

E X P E R I E N C E

2017 to

June 2022

2013 to

2017

0 9 1 6 4 3 5 2 1 0 4 - J E M A L Y N M A R A N A N @ G M A I L . C O M June 2022

to Present

EVERISE Philippines-Lead Payroll Processor

Responsible for gathering data to coordinate with Corporate Payroll for the preparation of manual checks and any other payroll-related documentation, in a timely manner

Responsible for data integrity of payment elections Responsible to coordinate with Operations personnel for demotions, promotions, and compensation changes to ensure compliance with federal and state laws Almost eleven years of experience in the business process outsourcing industry have given me an incredible amount of knowledge that I can apply to every task I take. I'm willing to try new things and expand my knowledge for my long term potential.

NIDEC PHILS CORP -Production Operator

• Examined incoming materials and compared them to documentation for accuracy and quality.

discrepancies.

• Monitored machinery in operation to identify concerns and make corrections or report complex problems

JOLLIBEE FOODS CORP -Counter Crew

• Processed POS transactions, including checks, cash, and credit purchases or refunds.

• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Mentored new team members on POS system operation, customer service strategies, and sales goals.

E D U C A T I O N

Bookkeeping -Basic In Accountancy

High School Diploma

2008 - 2011• Compskill Learning Institute - Vocational 2001 - 2005• Tayabas Western Academy

S K I L L S

Payroll administration experience

Telephone and email etiquette

Right attitude and mindset

Quality of work

Documentation expertise

2007 to

2008

2005 to

2006

Signature

CONTACT

091********

ad3cuk@r.postjobfree.com

2011 to

2013

TRANZGLOBAL- Telesales Agent

• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

• Provided information about available products and services including membership details and purchase advantages.

• Trained and mentored new telemarketers on best practices, communication strategies, and performance standards.

Sitio Ibaba, Brgy. Masalukot 3,

Candelaria, Quezon Philippines 4323

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