M A Customer Service
Resume:
J E M M A L Y N M A R A N A N
A B O U T M E
ADP PHILIPPINES INC. -U.S Payroll Specialist
• Implementing small businesses payroll from 1 to 200 employees. Assisted them to gather data to fully set up the payroll account.
• Helping directly business owners on how to manage the payroll and assisting employees on how to access paystubs online.
•Utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. SITEL PHILIPPINES -Retail Customer Service
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
E X P E R I E N C E
2017 to
June 2022
2013 to
2017
0 9 1 6 4 3 5 2 1 0 4 - J E M A L Y N M A R A N A N @ G M A I L . C O M June 2022
to Present
EVERISE Philippines-Lead Payroll Processor
Responsible for gathering data to coordinate with Corporate Payroll for the preparation of manual checks and any other payroll-related documentation, in a timely manner
Responsible for data integrity of payment elections Responsible to coordinate with Operations personnel for demotions, promotions, and compensation changes to ensure compliance with federal and state laws Almost eleven years of experience in the business process outsourcing industry have given me an incredible amount of knowledge that I can apply to every task I take. I'm willing to try new things and expand my knowledge for my long term potential.
NIDEC PHILS CORP -Production Operator
• Examined incoming materials and compared them to documentation for accuracy and quality.
discrepancies.
• Monitored machinery in operation to identify concerns and make corrections or report complex problems
JOLLIBEE FOODS CORP -Counter Crew
• Processed POS transactions, including checks, cash, and credit purchases or refunds.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
E D U C A T I O N
Bookkeeping -Basic In Accountancy
High School Diploma
2008 - 2011• Compskill Learning Institute - Vocational 2001 - 2005• Tayabas Western Academy
S K I L L S
Payroll administration experience
Telephone and email etiquette
Right attitude and mindset
Quality of work
Documentation expertise
2007 to
2008
2005 to
2006
Signature
CONTACT
**************@*****.***
2011 to
2013
TRANZGLOBAL- Telesales Agent
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Provided information about available products and services including membership details and purchase advantages.
• Trained and mentored new telemarketers on best practices, communication strategies, and performance standards.
Sitio Ibaba, Brgy. Masalukot 3,
Candelaria, Quezon Philippines 4323
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