Esdras Marcano

786-***-**** • ad3cq9@r.postjobfree.com • Miami FL

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Summary

Skills • Customer Service

• Good Work Ethic

• People Skills

• Team Leadership

• First Aid/CPR

• Sales Techniques

09/2022 - 03/2023

Parts Specialist, Orilleys Auto Parts, Miami, FL

01/2019 - 08/2021

Retail Sales Associate, AutoZone, Miami, FL

10/2019 - 06/2020

Warehouse Associate, Kelly Tractor, Doral, FL

01/2020 - 04/2020

Membership Consultant, LA Fitness, Hialeah, FL

Experience

• Coordinated and executed daily parts deliveries to local businesses.

• Increased team productivity by implementing multiple strategic process improvements. Assisted retail, wholesale and service customers with selecting optimal parts for different needs.

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• Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

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Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

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Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

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Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

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Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.

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Updated inventory and production information using warehouse management systems and scanner guns.

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Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

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Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.

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01/2019 - 12/2019

Cashier, Pollo Tropical, Hialeah, FL

01/2018 - 08/2019

Stocking Associate, Staples, Hialeah, FL

Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.

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Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.

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Delivered high level of customer service to patrons using active listening and engagement skills.

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• Operated cash register or POS system to receive payment by cash, check and credit card.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Operated tracking scanners to update and maintain accurate inventory information.

• Unloaded goods using hand trucks or other equipment to receive merchandise.

• Helped customers by answering questions and locating merchandise. Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

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11/2018

High School Diploma

America Worldwide, North Miami, FL

Education And

Training

Spanish:

Native/ Bilingual

English:

Native/ Bilingual

Languages

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