Customer Service Loan Processor
Resume:
EMILIO FERNANDEZ
CUSTOMER SERVICE ( REMOTE )
P
E
ad3cpz@r.postjobfree.com
A
***** *. ****** **, ******** AZ 85139
W
OBJECTIVE
EDUCATION
I have experience working in the customer service field and I am skilled in handling escalations and difficult customers. Additionally, I have worked in various roles in the banking industry, from Jr. Underwriting to Loan Processing and Collections. I also have an extensive background in the travel industry, specifically in airline reservations.
Miami Douglas McArthur North Campus
Miami
FL
GPA 4.0
KEY SKILLS
AWARDS
EXPERIENCE
07/2021 to 09/2022
Reservation's Agent American Airlines, Tempe AZ
02/2019 - 06/2021
Loan Processor NuVision Federal Credit Union
Remote – processed loan ck documents for loans and gathered documents from customers promptly average file of 45 days till closing.
010/2009- 1/2019
JPM Chase
Loan Processor loss mitigation
Collections, Loan Processor
COMMUNICATION
"I have extensive experience and skills, which have earned me recognition as a top performer, ranking in the top 1% of my department. My contributions to Chase have been significant, including introducing new procedures, enhancing the customer service experience, and handling challenging customers in the escalation department. Additionally, my proficiency in utilizing the Microsoft Suite is a valuable asset."
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