MAISHA MARTIN

*** ******* ***** **********, ** **838 916-***-**** ad3cps@r.postjobfree.com

EXPERIENCED CUSTOMER SERVICE SPECIALIST

Highly motivated with excellent communication, interpersonal, and analytical skills. Well versed and adept in identifying and resolving problematic customer service situations. Strong negotiation skills with the ability articulate findings and make solid recommendations. Motivated, dependable, fast learner with the ability to work independently or in a team environment with minimal supervision. Qualified team leader and team manager.

Areas of Expertise:

Customer Care, Customer Service Representative, Customer Support, Call Center, Telephone Skills, Telemarketing, Negotiation, Sales Management, Inside Sales, Direct Sales, Door-to-Door Sales, Cold Calling, Outside Sales, Inside Sales, Upselling, Business to Business Sales, Account Management, Maintain Records and Certifications, Team Lead, Team Manager.

LOGISTICS BUSINESS MANAGER Current

J.A. Logistics, Inc Sacramento, CA

Ensure carriers are certified and legally eligible to provide required services. Monitor carriers to ensure fast and safe delivery of goods within the committed delivery time. Build solid relationships with brokers in order to establish preferred customer status.

Identify Carrier needs by determining fiscal and personal logistics.

Utilizing high-proprietary software search and book loads.

Provide Carriers with dedicated runs to meet established criteria.

Closely monitor Carrier routes to avoid loss of shipment.

Complete Carrier packets to ensure proper certifications are in place.

Answer multiline telephone system and address customer needs.

Serve as liaison between Carrier and Broker.

RETAIL PROFESSIONAL 2018 - 2020

Hobby Lobby Sacramento, CA

Worked stocking shelves to meet seasonal display requirements. Ensured merchandise was appropriately placed and removed within required timeframes.

Backroom lead responsible for unloading incoming cargo.

Separated and organized inventory for strategic placement throughout the store.

Offloading truck of incoming supplies.

Worked front area as cashier.

CASHIER 2014 - 2017

Walmart Fairfield, CA

Provided customers with fishing licenses, worked in various departments performing multiple tasks associated with maintaining efficient store operations.

Function as sales associate.

Maintain area control and cash register.

Greet customers and assist them with shopping needs.

CUSTOMER SERVICE REPRESENTATIVE 2011 - 2013

DISH and Direct TV Sacramento, CA

As Team Lead, conducted New-hire training and served as point sales professional to finalized deals with clients for satellite TV. Focused on customer needs and helping them to regain full expectancy from their service.

Maintained vast knowledge of products in order to close deals.

Top sales representative for several years.

Conducted door to door sales.

Recognized as team leader with the ability to execute and oversee trainee performance.

Conducted new hire training to ensure trainees were well versed and knowledgeable of the Company’s expectations.

CASHIER 2009 - 2009

Goodwill Fairfield, CA

Provided quality customer service by greeting customers in a friendly manner when entering and exiting the store. Organized and processed items in the donation room.

Made bank drops.

Worked in shipping and receiving.

Exceptional customer service.

Opened and closed store.

Handled debit and credit transactions.

MEDICAL OFFICE ADMINISTRATION 2013 - 2014

Heald College Hayward, CA

SUMMARY

WORK EXPERIENCE

EDUCATION

References available upon request

Contact this candidate