Susan Kay Cook

**** * ***** **

Dimondale, MI ***21

CELL 517-***-****

E-MAIL

ad3cp1@r.postjobfree.com

Summary of qualifications

December 4,1989 – March 31, 2023 (retired) State of Michigan-DHHS

Manage, teach, analyzing data, wide range knowledge of computers, always looking to learn new things, excellent organizational skills, adaptable, hardworking, dependable, and extremely flexible.

Family Independence Manager

12-28-09 to 03-31-23, State of Michigan-DHHS

Analyze performance of workers and develop plans to improve performance. Track and follow-up with plan

Develop trainings and present to staff follow-up to analyze effeteness of training.

Assistance staff in developing effective caseload management techniques to maintain timely SOP to recipients and applicants.

Supervise AP workers, FIS workers and P2P workers

Stay up to date with policy, and ensure staff are fully trained in the understanding of the policy and how to deliver each program effectively. This includes FIP,MA (ACA), FAP, SER, CDC

Back up for the Administrative assistants’ supervisor when needed. Manage staff and assist in scanning and indexing, phone and other various duties as needed

Monitor and evaluate caseload sizes and assignments throughout the office.

Functions as a liaison and resource to staff, the public, and community agencies for the development, availability, and delivery of client services, referral services and processes, and program development issues.

Provide assistance to staff in assessing the employment potential of clients to determine barriers to self-sufficiency.

Backup to the Jet Coordinator. Attend JET conferences, triages and hearing. Monitor the compliance with P2P duties such as turning in attendance timely.

Maintain and keep up on BRIMM for the county

Have a solid understanding of Bridges and have the ability to train all aspects of the program.

All the duties of Assistance Payments Supervisor

Family Independence Manager 15

08-24-15 to 03-25-16 State of Michigan-DHHS

Second-line manager of Family Independence Managers and Assistance Payments Supervisors.

Monitor, analyze data and align performance to meet state and federal program objectives. Using gap analysis to implement effective process improvement activities

Established effective systems to monitor quality client service and client feedback mechanisms

Worked to support productive labor/relations while pursuing aggressive corrective actions against staff when warranted

Maximized use of Bridges reports to increase efficiency of program administration

Direct the activities of DHHS programs to ensure timely and accurately service delivery.

Support county Director in Board presentations/meeting

Special Assignment/Washtenaw Strike Team

5-24-14 to 7-30-15 State of Michigan-DHHS

Supervisor of the Strike team assigned to assist Washtenaw County DHHS with outstanding work.

Completed over 3000 overdue applications

Completed over 4000 overdue redeterminations

Attend weekly meeting addressing the reasons why and how the county was so far behind

Consult the county on solutions to cleaning up and how to maintain goals

Mentor management staff to increase effectiveness.

Actively involved in the overall changes that were needed to continue completing.

Assistance Payments Supervisor

11-13-08 -12-28-09 State of Michigan-DHS

Coordinates scheduling work assignments, set priorities, and directing the work of subordinate employees.

Evaluates and verifies employee performance through the review of completed work assignments and work techniques

Identifies worker development and training needs. Ensures that training is obtained. If training is not available develop to fit the needs of the worker.

Interviews candidates, selects and assigns staff in hiring and promotion

Family Independence Specialist

09-01-02 – 11-12-08 State of Michigan-DHS

Interviews applicants and recipients to assess employment potential and determine any barriers to self-sufficiency.

Develop plans and determines resources to address applicants’ and recipients’ problems in housing, transportation, child care, training, counseling, and other areas that are barriers to employment.

Determines the appropriate methods and courses of action to implement service, treatment, and learning plans.

Provides direct counseling services to applicants and recipients. Serves as liaison between the department and community groups in developing services programs, interpreting rules and regulations, and coordinating programs and services.

Writes and maintains social case histories, case summaries, case records and related reports, and prepares correspondence.

Processes child care allowance and low income day care payments. Interviews applicants and recipients to obtain information necessary to make eligibility determinations; conducts initial intake interviews, and/or periodic case review interviews.

Explains responsibilities to applicants and recipients for the development of a Family Independence contract that will result in self-sufficiency. Explains social contract obligation to applicants and recipients and attempts to gain the participation of individuals who have not previously participated in the program.

Provides applicants and recipients with information on what actions will be taken if they do not participate in the employment and training program. Determines eligibility for temporary financial assistance and develops plans to assist applicants and recipients in their efforts to become self-sufficient.

Computes applicants’ and recipients’ budgets for assistance in the areas of financial, medical, day care, and state emergency relief using manual and automated systems.

Project Zero Coordinator/Departmental Analyst

12-23-01 to 08-30-02 State of Michigan-DHS

Extensive use of excel for developing tracking systems.

Developed a tracking system of all customers that have been terminated for not complying with the current program work requirements

Track and analyze data provided by Data Warehouse SW-211

Communicate with, and assist Specialist regarding PZ related FIP cases, work closely with South Central Michigan Works (Work First)

Track for Food Assistance, perform analysis of FAP data identifying problem areas with our error rate

Assist in development of Jackson County FIA Food Assistance Performance Improvement Plan

Attend meetings. Monitor and track any areas in our office in our office that may contribute to the error rate

Read Food Assistance Program cases. Track Jackson county FIA contracts

Analyze various data for Jackson County reorganization plan

Help with the development and implementation of reorganization of the county plan

Coordinate the reorganization

Lead many committees in the reorganization

Develop organizational procedures for all workers to follow

Analyze each case load size and redistribute cases

Develop spread sheets on excel

Eligibility Specialist

07-03-94 to 12-23-01 State of Michigan-DHS

Provide finical assistance to socially and or economically disadvantaged individuals through various agency programs.

Determine and maintain eligibility for Medicaid (which includes nursing homes, initial assessments, and community spouse), Food Assistance (formally Food stamps), cash grants and some limited supportive services.

Provide assistance to the customer in the disability determination process.

Responsible for processing Food Assistance review every six months in either a mini-review or a full review.

Provide emergency assistance when there is a shutoff, eviction, natural disaster, etc.

Assist fellow coworkers wherever needed

Administrative assistance

12-05-1988 to 07-03-94 State of Michigan-DHS

Answer phones, Schedule appointments, greet customers, communicate with workers, mail documents, Fax, filing, make copies and anything that was needed in the office

Contact this candidate