OLUWADARE ROMINIYI

** ******** ******, ********, ** 647-***-****

ad3cmo@r.postjobfree.com

PROFESSIONAL SUMMARY

SKILLS

Elicit business and system requirements and communicate them in ways that drives development

Drive software development through software development life cycle

Design user -interface prototype wireframes (UI/UX)

Develop business case to justify business investment

Cheerful and energeticMicrosoft Office Suite

Professional telephone demeanour

Data entry on business strategies

Proficient in MS OfficeCustomer service

Critical thinking

Credit card processingAccount management

Inventory control proceduresHigh-end fashion knowledge

Money handling abilitiesHigh-end fashion knowledge

Superior organization skills-end fashion knowledge

Problem solving

Adaptability

Communication skills

Technical skills

Collaborative skills

EDUCATION

Guidance and counselling - Master of Arts 2020

National Open University of Nigeria (NOUN) Headquarters, Abuja Abuja, Federal Capital Territory

Guidance and counselling - Bachelor of Arts 2012 University O Ado-Ekiti, KT

Management Science - Associate of Arts 2022

University of London England

Business analysis - Associate of Applied Science 2023

SkillHat Toronto, ON

Addiction Counselling - Associate of Applied Science 2021

Yale University New Haven, CT

Data analysis - Associate of Applied Science 2023

IBM El Paso, TX

WORK HISTORY

Customer Representative April, 2021 to January, 2023

Rogers Communications Inc. Toronto, ON

Described and explained details about numbers of Product or Service options to inform customers.

Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.

Use standard office equipment and computer programs.

Provided excellent customer service by quickly resolving issues and responding to inquiries.

Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

Reviewed and updated customer account profiles in softwares such as, and Salesforce Service Cloud.

Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.

Increased customer loyalty by providing outstanding service in response to questions, complaints, and collaboration with IT department on IT issues.

Guidance Counsellor

January, 2013 to January, 2020

Federal Government College Ogbomosho

Ogbomosho, YO

I was in charge of planning, implementing, monitoring, and evaluating a classroom instructional program.

Organized grade records to improve reference speed

Planned and implemented activities to promote the development on application of technical skills and technology to optimize Teaching -learning situation for easy understanding of all academic curriculum .

Collaborated with teachers and administrators to elicit and discuss students' academic needs.

Improved student's analytical skills by introducing state-of-the-art computer program technologies and collaboratively implemented the program.

Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Devised new lesson plans based on the course objectives.

Graded lesson notes, corrected errors, and offered helpful advice on written assignments to help students improve their writing communication skills.

Advised students on important academic decisions such as career choice ] and course choice ] by discussing and identifying interests and strengths.

Modified general education curriculum for special-needs students based on various instructional techniques and technologies.

Recommended and implemented appropriate solutions, sanctions, and discipline for non-compliance with rules and standards for student performance and behaviour.

Contact this candidate