Résumé for Patrick J. McKenna – ad3cme@r.postjobfree.com

(406) 443 - 7494

Objective

Experience

**/****-**/ ******* **/15/18-Present Volunteer with local organizations and my church.

**/*** /* */**** – 12/15/10 The Home Depot 1801 Custer Ave., Helena MT 59602.

Electrical, cabinets, service desk.

0/15/2015 – 10/15/2018 The Home Depot 725 Telegraph St Washington UT

Greeter/ Special Services Desk

Customer Service, custom orders, use of multi-line phones and computers.

Direct sales. Retail sales. Explanation of product benefits. Use of cell phone, tablet.

Served as an information resource for all in-coming calls and customers.

7/2011 – 7/2012 MT Dept. of Public Health and Human Services Helena, MT

Accounting Technician

Accounts receivable/accounts payable. General ledger accounting.

Application of Generally Accepted Accounting Practices (GAPP).

Monitored clients’ accounts to ensure they were receiving either child support or state assistance, but not both. Settled customer disputes. Customer Service.

Receipt of funds due to the Department. Scanned records into electronic documents.

10/2008 – 06/2011 Dept. of Veteran’s Affairs Ft. Harrison VA Hospital, MT

Patient Access Specialist – Customer Service – VA Hospital

Provided administrative and technical support to the fiscal division.

Provided customer service through multi-line phone, e-mail, and letters, connecting them with the appropriate party. Medical office procedures. Made appointments.

Rotated as medical receptionist. Input data. Gathered. Patient demographics.

Use of Microsoft Office software – Word, Excel, Outlook, and proprietary software.

Computer programs (medical, demographic, financial, personal). Audited bills for proper coding and charges. Data entry for accounts payable accounting. Worked in Mail room. Complied with HIPPA requirements.

Maintained confidentiality of patient’s records. Operate cash register.

10/2004 – 9/2008 Montana State Fund Helena, MT

Workers Compensation Insurance Claims Examiner

Investigation and determination of liability; authorization of medical and indemnity benefits. Verification of insurance coverage and benefits. Voc-rehab & disability.

Visit policyholders and claimants. Conduct mediation and settlement conferences. Rotated through call center. Expert in disability and Medicare.

Provided award-winning customer service. Detailed use of medical terminology.

Multi-tasking with phone calls, face-to-face conversations, and computer use.

3/2003 – 9/2004. Montana Department of Revenue Helena, MT

Hearings Examiner/Administrative Law Judge

Issued rulings on contested case hearings after developing findings of fact and conclusions of law. Advised department leadership of on-going issues.

Conducted mediations leading (usually) to binding settlements. Conducted legal research. Expert Knowledge of audit practices.

10/1998 – 3/2003 Montana Department of Revenue Helena, MT

Tax Specialist/Process Analyst General Certified Appraiser #505. Worked with Division Administrators on department policies and procedures. Mentor field staff. Collected, compiled, and analyzed complex data and information; Served as team leader or team member on Department teams (reappraisal, self-reporting, etc.). Prepared presentations and progress reports. Audit various tax types. Advised department leadership on issues.

Draft letters to executive branch, legislators, and external customers.

3/1996–9/191997 - 98 Montana Department of Revenue Missoula, MT Real Estate Appraiser & Tax Specialist

Valuation of residential and commercial properties. Wrote narrative reports on complex commercial properties. Development of income statements (for NOI).

Defended department values before county and state tax appeal boards.

Studied titles, deeds, bills of sale, title insurance, fair housing laws, closing documents, codes, and zoning. Field data collection of property information and statistics.

3 1992–2/1996 Montana Department of Revenue Missoula, MT

Property Tax Clerk

Welcome and greet customers. Connect them with the proper staff member

Valuation of personal property including vehicles, machinery, and livestock.

Primary customer service contact. Office management. Knowledge of business & technical vocabulary. Served as an information resource for all in-coming calls, employees and patients while performing various office duties. Front-line customer service for all clients.

1980 - 1984

Lieutenant (Ensign) – U.S. Navy – SEAL Team Three

Contraband interdiction operations, direct action missions, hostage releases.

Advanced treatment of trauma – assessment, bleeding, suturing, splinting, IVs.

Preventative testing (swabs, blood draws, manipulations, examinations).

12/1990–2/11991 - 1992 Waddell & Reed Financial Services Missoula, MT

Registered Account Representative -

Direct sales of securities and insurance. Analysis of financial statements & markets.

Worked with professionals (attorneys, insurance agents, etc.) to develop investment strategies.

Held Series 6 and Series 63 licenses, life insurance and health insurance licenses.

6/1976 – 9/1980 US Forest Service Four National Forests

Forestry Technician (Helitack crewman/Asst. Foreman/Foreman)

Worked with HR Specialist with on-boarding and documented, progressive discipline.

Hotshot crews on Bitterroot and Helena NFs. Expert knowledge of ICS.

Federal Level II Law Enforcement Officer. Scheduling and staffing.

Wrote fire management plans and prescribed fire plans. Taught Fire School.

Education

Carroll College Helena, MT

B.A. English Literature, Minor in Spanish Literature

University of Montana Missoula, MT

B.S. Business Management, Minor in Statistical Analysis.

National Judicial College/University of Nevada School of Law

Certificate – Administrative law

Completed SUDS and Seeking Safety. Sober for fourteen months. Courses in customer service, personnel management, resource management, accounting, statistics, and economics. Advanced statistical analysis (COV, COD, NPV) . I seek continuous improvement.

Special Skills

Expert user of Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, Outlook, Access). I read, write, and speak Spanish. City of Hamilton, MT Fire Department (ten years). Boy Scout leader, active in my church, Elks Lodge, American Legion, Eagle Scout.

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