Project Management Business Operations
Resume:
DAVID DELE-DAVIDS
****, ******* ******, ********* *****, Maryland, USA
Email: ******************@*****.***
PROFILE
Experienced Business Professional with a strong background in Business Analysis, Team Management, and Stakeholder Engagement. With 20 years of experience working in the Banking, Retail Distribution, Education and Health industries, both locally and globally, I have developed expertise in establishing business processes, improving operational efficiency, eliciting solution requirements, and resolving day-to-day operational issues through streamlining processes. Skilled in both Agile project environments and day-to-day operations.
CORE COMPETENCIES
•Strategic thinking: Driving alignment of organizational objectives
•Project experience: Extensive expertise in all stages of the System Development Life Cycle in both domestic and international projects
•Business operations: Comprehensive knowledge of business operations and technical proficiency
•Agile/Waterfall Proficiency: Skilled in both Waterfall and Agile project management approaches
•Stakeholder engagement: Ability to effectively communicate and collaborate with stakeholders of various levels within the organization.
•Attention to detail: Proficiency in accurately analyzing and reviewing information to ensure high-quality results.
•Problem-solving and conceptual thinking: Strong analytical and critical thinking skills, allowing for the development of creative and innovative solutions to complex business problems.
Exceptionally skilled in team collaboration; experienced in leading and working within cross-functional teams comprising Business Managers, Product Managers, Quality Control specialists, IT Developers, and domain experts. Skilled in project task planning and coordination.
AREAS OF EXPERTISE
Requirement Engineering
Business & Gap Analysis
Analytical Thinking and Problem-Solving Skills
Product Life Cycle Management
Cost Estimation & Reduction
Stakeholder Management
Planning & Forecasting
Teamwork and Project Management
Product Management
International Controls
Process Modelling
Requirements Gathering/Elicitation
Effective Communication Skills
Change Management
Quality Assurance
SOFTWARE TOOLS
Microsoft Project - Proficient
Microsoft Office (MS Word, MS Excel, MS Power Point, MS Visio) - Proficient
Jira - Proficient
Trello – Intermediate
Balsamic - Proficient
PROFESSIONAL EXPERIENCE
Business Analysis Excellence Pty Ltd
February 2023 – current (Remote, Part time)
Business Analyst
Elicited business requirements for a Learner Optimisation Project using interviewing, workshops and document research.
Part of an initiative with we are analysing the customer journey from a Learner Persona’s point of view.
Prepared a functional decomposition for the Learning Management System to identify functional gaps and areas that could be optimised.
Almond Media UK.
Jan 2022 – Jan 2023
Business Analyst (Contract)
•Facilitated brainstorming sessions and engaged with stakeholders to gather and integrate business requirements into technology solutions
•Developed and maintained project plans using MS Project, and managed project risks using RAID logs
•Collected, analyzed, and interpreted business data to produce reports
•Tracked project tasks using Trello
•Conducted Gap Analysis to identify areas of improvement in current processes and define target state processes
•Created wireframe mock-ups for an eCommerce website using Balsamic
•Utilized hybrid methodologies of PRINCE2 and AGILE SCRUM to deliver the eCommerce project successfully
•Designed process and workflow maps using Microsoft Visio, and created backlogs in Jira using acceptance criteria
•Gathered requirements for Business Process Management to streamline Business-as-Usual (BAU) operations.
AIRPOP NIGERIA LTD
October 2016 – December 2020
Senior Manager
Directed company's growth and profitability. Built and maintained positive relationship with the Chair of the board through regular open communication and effective operational planning.
•Formulated and implemented company policies to drive organizational growth and profitability
•Directed the overall strategy towards the profitable operation and growth of the company
•Developed strategic operating plans that align with the long-term objectives set by the board
•Built and maintained positive relationship with the Chair of the board through regular open communication.
•Implemented effective operational planning and financial control systems
•Ensured that the management and employees have a clear understanding and ownership of operating objectives and performance standards
•Closely monitored operating and financial results and took necessary remedial action
•Regularly reported significant changes to the board
WORKPLACE IMPROVEMENT SERVICES
July 2007 - August 2016
Business Development Manager/ General Manager
•Identifies market trends and opportunities for business deals.
•Analyses market strategies and financials to screen potential business deals.
•Negotiates contracts and closes new business deals.
•Protects organization’s confidential information.
•Continues professional development and enhances organization reputation by accepting new challenges and opportunities.
BANKING EXPERIENCE
I excelled in my roles at the banks described below due to my strong organizational skills, attention to detail, and exceptional customer service abilities.
Spring Bank Plc
December 2004 - June 2007
Head teller
•Handled payment and receipt transactions at the counter with approved vouchers and cheques.
•Maintained an up-to-date register of all transactions.
•Issued debit/credit advice as required.
•Oversaw other tellers and balanced cash.
•Recorded daily transactions and posted them.
Relationship/ Marketing Manager
•Promoting the bank's offerings
•Generating deposits for the bank
•Acquiring new Current and Savings accounts
•Maintaining relationships with existing and potential bank clients
Fountain Trust Bank
January 2000 - November 2004
Marketing Officer
•Promote bank's offerings to potential clients
•Generate new deposit accounts for the bank
•Acquire new current and savings accounts
•Maintain ongoing relationships with both new and existing bank customers
Teller
•Receiving and payment across the counter of dully approved vouchers and cheques
•Keeping up to date, register reflecting all payment and receipt
•Preparing necessary debit/ credit advice
Customer Service
•Establish new customer accounts
•Provide account statements and daily balance information
•Prepare Manager's Cheques for submission to Central Bank of Nigeria (CBN)
Equity Bank of Nigeria Ltd
July, 1999 - December 2001
Head Teller
•Handling payment and receipt transactions across the counter with approved vouchers
•Maintaining an updated register of all payments and receipts
•Preparing deposit slips and debit/credit advice
•Providing support to the fund transfer officer by preparing drafts and backups
•Assisting the administrative officer with various administrative tasks as backup
Fidelity Union Merchant Bank Limited Dec 1997 - June 1999
Head Teller (Oke Arin Branch)
•Conduct payment and receipt transactions with approved vouchers
•Keep records of payments and receipts
•Prepare deposit slips and debit/credit advice
•Provide support to the fund transfer and administrative officers.
Qualifications and Professional Development
•Project Management and Business Analysis PRINCE2® and Agile Course
ALMOND CAREER 2020
•Bachelor of Art in Business Administration
American Trinity University 2021
•IIBA Endorsed Business Analysis Foundation Course
Business Analysis Excellence Pty Ltd 2023 (in progress)
References
Referee information can be provided upon request.
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