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Customer Service Project Management

Location:
Killeen, TX
Posted:
February 03, 2024

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Resume:

Profile

Motivated professional graduate with honors in two associate degree tracks, honors in a bachelor’s degree track and a successful 20 plus year track record of public service (EMS) plus six years US Navy in various functions (including numerous aspects of safety). Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Routinely handled sensitive, confidential records. Demonstrated history of producing accurate, timely reports and meeting stringent guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Professional Dedication – pursues educational opportunities outside of the traditional educational environment in addition to those opportunities available through other professional organizations. Attends EMS Expo. Certifications in WMD Radiological/Nuclear Responder Operations, EOC/ICS Interface, EMS & WMD, and WMD Radiological/Nuclear Awareness Train-the-Trainer. Numerous FEMA IS classes, including ICS-300 and ICS-400.

Skills Summary

Project Management

Report Preparation

Written Correspondence

Customer Service

Scheduling

Paramedic

Safety Instruction and Evaluation

Instructor

Instructor Trainer

Threat Assessment

Professional Presentations

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

oPrepare complex reports for healthcare organizations, ensuring full compliance with agency requirements and tight deadlines.

oAuthor professional correspondence to customers and vendors.

oDesigned and delivered a series of classes for local businesses and associations, providing disaster continuity and preparedness counseling as well as educating employees on first aid and cardiopulmonary resuscitation.

oConduct small-group sessions on healthcare topics including stress management.

oCommunicate medical concepts to patients using layman’s terms to facilitate understanding.

oRapidly learn and master varied computer programs.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

oAssisted with overseeing health and safety services and providing impeccable customer service.

oDevelop and implement strategic marketing plans for business.

oCreate special promotions, write/design print and outdoor advertising, and coordinate registrations.

oWon over a highly skeptical medical community to the importance of certifying employees in the professional rescuer level of CPR using informative in-service demonstrations, classes, and booths.

oPresentations often resulted in standing-room-only crowds of 50+.

DETAIL MASTERY & ORGANIZATION

Manage all aspects of remote site day-to-day operations with Shared Pet Imaging:

oProper patient information

oProper records.

oTransmission of daily, weekly, and monthly reports for multiple facilities.

oPerformed safety drills on a scheduled and non-scheduled basis.

oCompliance with radiological safety measures (including Type A waste shipments and active patient radiological doses)

oCompliance with all healthcare facilities, HMO, insurance, HIPAA, and Life Safety Code requirements.

EMS

EMT and Paramedic

oAdminister first-aid treatment and life-support care to sick or injured persons in prehospital setting.

oOperate equipment such as EKGs, external defibrillators, and bag-valve mask resuscitators in advanced life-support environments.

oAssess the nature and extent of illness or injury to establish and prioritize medical procedures.

oMaintain vehicles and medical and communication equipment and replenish first-aid equipment and supplies.

oObserve, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs and treatment.

oPerform emergency diagnostic and treatment procedures, such as stomach suction, airway management and heart monitoring, during ambulance ride.

oAdminister drugs, orally or by injection, and perform intravenous procedures under a physician's direction.

oComfort and reassure patients.

oCoordinate work with other emergency medical team members and police and fire department personnel.

oMaintain safety records and training (when in the role of Lead Paramedic/Safety Observer/trainer)

oOther responsibilities as directed and/or required.

US Navy

(Machinist’s Mate Third Class/E-4)

(Adapted from USN’s MM job description)

The other major place to find machinist's mates is in the auxiliaries’ division of engineering department, often referred to as "A-gang". Mechanics in this role establish training & work on mechanical equipment within and outside of the engine rooms. To include the operation and preventive maintenance of air conditioning and refrigeration units, liquid oxygen and nitrogen units, hydraulic lifting and hoisting gear, hydraulic power plant components and mechanisms, chilled and fresh water, atmosphere control, ventilation, emergency diesel and corresponding sub-systems, ballast control, auxiliary drain, compressed air and gases, plumbing, trash disposal & other equipment as designated by the engineering officer (chief engineer, or CHENG). Members of "A-gang" may also help damage controlman, gunner's mates, or other ratings. Some listed attributes apply to submarine warfare to include SUBSAFE requirements for work authorization.

In addition to the listed descriptions above, I was assigned to assist the Corpsmen, maintain (including inspections, replacements, and testing) various shipboard firefighting equipment. I was also one of the USS Tattnall’s (DDG-19) NBC (Nuclear, Biological, Chemical) Warfare Defense Instructors. That discipline is now known as CBERN (Chemical, Biological, Explosive, Radiological, Nuclear) Warfare Defense.

Employment History

CONSIGLIERE-MEDICAL to family with disabled child 2010-PRESENT

AMERICAN RED CROSS. – Sebring, FL 33870

Disaster Volunteer, Volunteer Instructor, Volunteer Instructor Trainer, 2002-2012

SHARED PET IMAGING, INC – Canton, OH (operating in Pennsylvania at various sites)

Clinical Staff Specialist, 2004

VARIOUS EMS COMPANIES (PUBLIC AND PRIVATE) Atlanta, GA*

EMT/Paramedic 1989-2011

US NAVY (E-4/MM3) 1980-1986

Education

ST PETERSBURG COLLEGE – St. Petersburg, FL (Graduated with Honors)

Associates of Science, Emergency Management, May 2010 GPA 3.57

Associates of Science, Homeland Security, May 2010 GPA 3.57

NORTH METRO TECH. – Acworth, GA

Professional Certificate, Paramedic, 1997

DEAN’S LIST X2, PRESIDENTS LIST X1 GPA: 3.59

MEMBER OF SIGMA BETA DELTA AND GOLDEN KEY HONOR SOCIETIES

Anticipated BAS Public Safety Administration completion May 2024 (currently completing foreign language requirement at McLennan Community College, American Sign Language)



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