Meldrilda Herbert

Baton Rouge, LA *****

ad3clx@r.postjobfree.com

+1-225-***-****

Reliable, energetic, and resourceful customer service professional with over 5+ years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client services, account management and relationship building.

Work Experience

Station Manager/LDA

Colonial Logistics, LLC - Baton Rouge, LA

January 2021 to October 2023

• Managed day-to-day operations of the delivery station, supervised, lead, and managed a diverse team of 20+ drivers.

• Worked on efficient route planning to maximize delivery efficiency.

• Ensured a high level of customer satisfaction by addressing inquiries, resolving issues, analyzing and solving operational challenges.

• Ensured compliance with safety regulations, company policies and legal requirements.

• Developed and implemented strategies to maximize station efficiency and productivity.

• Collaborated with HR team to develop and implement employee training programs to enhance drivers skills and ensure compliance with company policies and regulations.

• Performed candidate interviews to assess qualifications, and skills.

• Handled the termination process, including conducting exit interviews and providing feedback.

• Monitored and analyzed key performance indicators (KPIs) to identify areas for improvement and drive operational excellence.

Delivery Driver

Colonial Logistics, LLC - Baton Rouge, LA

October 2019 to January 2021

• Safely and timely transported 200+ packages weighing up to 50 pounds to designated locations, following predetermined routes and schedules.

• Conducted routine vehicle checks, including inspecting the condition of the vehicle and reported any issues to fleet management.

• Provided excellent customer service by interacting with customers, addressing inquiries, and ensured a positive delivery experience.

• Followed company policies and procedures, including safety regulations and traffic laws.

• Communicated effectively with dispatchers, supervisors, and other team members, reporting any challenges and delays.

• Efficiently managed time to meet delivery deadlines and optimize route efficiency.

• Ensured proper handling and care of packages during transportation to prevent damage or loss. Independent Parts Delivery Driver

SCI, Inc. - NAPA - Baton Rouge, LA

May 2017 to October 2019

• Safely transported automotive or industrial parts to designated locations, including dealerships and repair shops, meeting or exceeding customer expectations.

• Ensured accurate loading and unloading of parts, and maintained proper documentation of delivered items.

• Reported any challenges or delays to the dispatcher.

• Maintained accurate and up-to-date delivery logs, including receipts and mileage records to ensure compliance with company policies and regulations.

• Assisted in training new delivery drivers on company policies, procedures, and best practices to ensure consistent and high-quality service delivery.

• Maintained a positive relationship with customers by handling any concerns or complaints in a professional and timely manner, ensuring customer satisfaction and loyalty. Captioning Assistant

Hamilton Telecommunications - Baton Rouge, LA

October 2015 to May 2017

• Assisted in creating captions for visual content to enhance accessibility for individuals with hearing impairment.

• Transcribed spoken words or audio content into written form for captioning purposes.

• Edited and formatted captions to ensure accuracy, clarity, and synchronization with the content.

• Reviewed and proofread captions to maintain high-quality standards and compliance guidelines.

• Stayed informed about industry trends, technologies, and advancements in captioning and accessibility.

• Managed time effectively to meet captioning deadlines and handled multiple projects simultaneously.

• Implemented quality control measures to ensure accuracy and completeness of captions.

• Monitored new hires to ensure that captions were completed accurately and met the quality guidelines. Patient Care Advocate

Baton Rouge General Hospital - Baton Rouge, LA

June 2011 to September 2015

• Provided support and assistance to patients and their families, addressing their concerns, questions, and needs.

• Advocated for patients rights and ensure they received quality care in accordance with hospital policies and standards.

• Offered emotional support to patients and their families during challenging times, demonstrating empathy and compassion.

• Maintained accurate and detailed records of patient interactions and advocate interventions.

• Addressed conflicts or disagreements between patients and healthcare providers, seeking amicable resolutions.

Cashier

Office Depot - Baton Rouge, LA

July 2014 to March 2015

• Provided excellent customer service by greeting customers, addressing inquiries, and assisting with purchases.

• Accurately and efficiently processed cash, credit card, and other payment transactions.

• Handled returns, exchanges, and refunds in accordance with store policies.

• Kept the checkout area clean and organized, including the register and surrounding space.

• Stayed updated about product details, promotions, and store policies to assist customers effectively.

• Promoted additional products and services to customers when applicable to enhance sales.

• Monitored store for any suspicious behavior or potential theft and report incidents to management. Education

Associates in Business Management

University Of Phoenix - Baton Rouge, LA

August 2007 to September 2009

Diploma in Computer Data Processing

Camelot Career College - Baton Rouge, LA

October 1999 to September 2000

Skills

• Proficient with Microsoft Office • Time management • Leadership • Communication • Problem- solving • Data Processing • Entry Level 10-Key • Alpha/Numerical Filing • Multi-line Phone System • Microsoft Teams

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