TERRI HACKMAN

916-***-****

ad3clp@r.postjobfree.com

Administrative Assistant/Project Coordinator

My experience with executives in both the call center and technical operations teams makes me a great fit with any organization. Through collaboration and effective communication, I work great with human resource leaders and operational leaders and maintain excellent relationships to achieve business results. I believe in my capabilities and know that my experience with recruiting and project planning would make me a good match to work with Business Leaders, HR Partners, and Talent Vendor partners in supporting the needs of any business.

HIGHLIGHTS OF QUALIFICATIONS

Extensive experience managing business relations, special projects, and leading teams.

Serve as primary point of contact and liaison between Sr. Leadership, Management, clients, and vendors.

Executive Administrative Assistant to the Directors of Technical Operations

Managed complex projects involving different entities (Comcast Cares Days, annual holiday events, return to office efforts for over 800 employees)

Maintain excellent written and oral communication skills and problem resolution abilities.

Prioritize, organize, and oversee multiple projects and documentation with attention to detail, responding quickly to changing needs under pressure.

Customer oriented; attentive and responsive to serving customer concerns. Develops trusted relationships through consistent high-performance levels and the willingness to anticipate the needs of others.

Managed travel arrangements for all Sr. leadership team members

Earned respect of management and peers by consistently performing duties with a high degree of professionalism, dedication, and confidentiality.

Positive, professional attitude; committed to excellence.

Proficient skills in various office systems including, Lucent Call Management (phone systems), ARI Fleet systems, MS Excel, Access, Word, PowerPoint, MS Teams.

Supported Fleet Team in scheduling preventable maintenance, safety evaluations, changes in ARI/tracking software. Worked closely with maintenance vendors for 600+ vehicles in Central California.

Coordinated with the Human Resources Team with onboarding and recruiting of new employees. Screening applicants, scheduling interviews, completing background checks, live scans, drug screening appointments, also assisted with new hire orientation.

Core Competencies include:

Project Follow-through Event Planning & Coordination Employee Relations

Training & Development Vendor Communication Extremely Goal Oriented

PROFESSIONAL EXPERIENCE

UC DAVIS, Davis, CA

Front Office Administrative Assistant/Facilities Coordinator (9/2023 – Present)

Provide faculty, staff, and students in developing plans based on the space needs and requirements of the constituent groups. Interview users, and assist with defining user needs, examine space availability, equipment, and security requirements. Document needs, develop alternatives and make recommendations for various possible solutions. Provide data, including projected project budgets. Supported all front office needs, greeting and directing customers.

COMCAST, Sacramento, CA

Executive Administrative Assistant Technical Operations/Network (12/2012 – 1/2023)

Administrative Assistant Call Center (11/2008 – 11/2012)

Marketing Communications Professional (8/2007 – 3/2008)

Resource Mangement Analyst (10/2003 – 8/2007)

· Provide administrative support and managed several projects for the Senior Directors, ten leading Managers,

and forty-six supervisors of all of Sacramento Valley. Aid the recruiting team with screening.

and scheduling of candidates as well as planning and scheduling recruiting events. Organize and

maintain presentation material and reports, coordinate meeting calendar of events and schedule.

appointments for the Leadership Team.

· Coordinate and manage all marketing promotions for Central California. Monitor and track all campaign

performance. Function as a single point of contact for direct mail programs promoting relationships with mailing,

house printers, and advertising agencies. Work successfully with all cross-functional areas to ensure proper

communication and coordination of activities across all areas (Inbound and Outbound Sales Teams,

Telemarketing, Retail, Web, Field Technicians, and Door-To-Door Teams

· Perform data analysis on call center activity to determine trends in contact patterns and volume resulting in

improving efficiency and/or reducing costs.

· Coordinate with the Training Team, Outside Vendors, and the Leadership Team to ensure training and/or

special events, projects and department activities are successfully planned and implemented.

· Maintain the expense account and corporate charge cards, including preparation and reconciliation.

· Act as Sacramento point of contact with system security ordering logons for new employees.

· Assist with center wide shift bid process to meet business needs and work around changes in call volume and

continuous staffing challenges.

Special Achievements:

Touchstone Star of the Month May 2004

USAA, Sacramento, CA 9/1999 – 6/2003

Workload Specialist

· Provided technical, administrative, and analytical assistance in support of the Call Center and the Call Center

managers. Collected, entered, maintained, and analyzed data relative to telephone volumes, scheduling,

staffing and workload.

· Produced and distributed management information reports relating to Call Center activities.

· Monitored call activity and staffing to ensure timely, accurate and efficient call distribution and answer rate.

· Ensured staffing schedules complimented the needs of interval call flows and workload.

· Conducted a wide range of training to various staff levels of Call Center systems.

Special Achievements:

Recognized by peers and Supervisors for Quality Service.

AT&T WIRELESS SERVICES, Sacramento, CA 5/1997 – 9/1999

Payroll Specialist (1998 – 9/1999)

Scheduling Coordinator (5/1997 – 10/1998)

· Successfully implemented payroll auditing structure for the Western Region, which resulted in significant

reductions in costly payroll errors and employee fraud.

· Scheduled and coordinated over four hundred inbound representatives to assure optimum productivity while

providing a quality customer service environment.

· Analyzed historic call volumes and agent performance measurements to best meet staffing requirements and

appropriately manage call center operations, as necessary.

· Provided key suppliers accurate and timely information on call center performance issues quantifying

exceptional management decisions.

· Developed successful vendor relationships to assure optimum system productivity was maintained and critical

system issues were appropriately addressed in a timely manner.

· Continuously trained and developed new personnel on various operations systems promoting critical analysis

skills and appropriate business methodology.

· Planned and organized several of the Sacramento Blood Bank drives for AT&T

Special Achievements:

Circle of Excellence Achiever - May 1998

Legendary Service Achiever - July 1999

Skills

Administrative/HR Assistant Collaboration

Effective Communication Human Resource

Operational Leadership Recruiting

Project Planning HR Partners

Talent Vendor Partners Managing Business Relations

Special Projects Point of Contact

Executive Administrative Assistant Written Communication

Oral Communication Problem Resolution

Prioritization Documentation

Attention to Detail Customer Service

Relationship Building Professionalism

Confidentiality Positive Attitude

Office Systems MS Excel

MS Word MS PowerPoint

Fleet Management Safety Evaluations

Maintenance Vendors Human Resources

Onboarding Skills – New hire Orientation

Prescreening Applicants

Background Checks Live Scans

Schedule/plan interviews for 30 applicants a day

Meet with senior leadership to finalize selection of candidates

Event Planning Employee Relations

Training Development

Vendor Communication Marketing Communications

Project Management Recruiting Events

Appointment Scheduling Marketing Promotions

Cross-functional Collaboration Data Analysis

Expense Management System Security

Data Analysis Payroll Auditing

Hobbies

Sports Photography

Aaron Walker – AFP Comcast 916-***-**** ad3clp@r.postjobfree.com

David Linder – Manger Comcast 916-***-**** ad3clp@r.postjobfree.com

Lisa Hermansky – HR Manager Comcast 916-***-**** ad3clp@r.postjobfree.com

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