Kiera Roberson

Customer Service

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills

Document imaging systems

Data logging

Mail merging

Proficiency in SAP

Data Entry

Complaint resolution

Money handling abilities

Creative problem solving

Work History

2023-01 - Current Document Pepper

Austin Staffing, Austin, TX

Prepared PDF documents, created fillable forms, edited text and set properties and bookmarks in Adobe Acrobat.

Applied templates and completed desktop publishing using Microsoft Word templates and style sheets.

Prepared data by compiling and sorting information. 2022-01 - 2022-12 Customer Service Representative

TTEC, Austin, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Updated account information to maintain customer records. Manor, TX 78653

512-***-****

ad3cl5@r.postjobfree.com

Answered customer telephone calls promptly to avoid on-hold wait times. Enhanced productivity levels by anticipating needs and delivering outstanding support.

Investigated and resolved customer inquiries and complaints quickly. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Educated customers about billing, payment processing and support policies and procedures.

Responded proactively and positively to rapid change. Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

2020-01 - 2020-09 Enrollment Specialist

Maximus, Austin, TX

Conducted annual reviews of existing policies to update information. Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities. Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.

Performed needs analysis to obtain information required to make appropriate health insurance product recommendations. Met with customers to provide information about available products and policies.

Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

2018-09 - 2019-02 Image Review Clerk

Gila Llc, Austin, TX

Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.

Corrected data entry errors to prevent duplication or data degradation. Verified accuracy of computer system information by updating Type data. 2017-09 - 2018-02 Customer Service Associate

Calendar Club, Austin, Texas

Responded to customer calls and emails to answer questions about products and services.

Resolved concerns with products or services to help with retention and drive sales.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Informed customers about special promotions and provided detailed information for various products.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. 2015-02 - 2016-01 Customer Service Representative

Starwood Hotels & Resorts, Austin, Texas

Resolved concerns with products or services to help with retention and drive sales.

Informed customers about special promotions and provided detailed information for various products.

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Introduced customers to resort amenities with pleasant and helpful demeanor.

Promoted hotel brand's loyalty program via social media, email and direct mail.

Actively listened to customers' requests, confirming full understanding before addressing concerns.

Book and cancel hotel reservations fir customer

2012-05 - 2014-01 Customer Sevice Rep/ Data Entry

My Tiwn Media, Austin, TX

Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.

Corrected data entry errors to prevent duplication or data degradation. Maintained excellent attendance record, consistently arriving to work on time.

Maintained energy and enthusiasm in fast-paced environment. Collected and analyzed customer information to prepare product or service reports.

Responded to customer requests for products, services and company information.

Updated account information to maintain customer records. Answered product and service questions, suggesting other offerings to attract potential customers.

Offered advice and assistance to customers, paying attention to special needs or wants.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

2008-01 - 2011-04 Teller Associate

Manor Downs, Manor, TX

Managed book of Number clients, resulting in $Amount commission. Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities. Processed customer transactions promptly, minimizing wait times. Handled various accounting transactions.

Education

2004-05 - 2008-05 Excel Academy - Manor, TX

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