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Service Supervisor Customer

Location:
Ottawa, ON, Canada
Salary:
20
Posted:
February 03, 2024

Contact this candidate

Resume:

Martin Onunga Onyango

Current Address: *-**** *** *****, ********

Quebec H2P 2N8 Canada

Mobile No.: +1-514-***-****

Email Add: ad3ckt@r.postjobfree.com

PERSONAL INFORMATION

Permanent Address : Dandora Face V, 728**-***** Nairobi, Kenya

Birthdate : August 3, 1986

Birthplace : Homa Bay, Kenya

Height : 162cm

Weight : 64kg

Sex : Male

Civil Status : Married

No. of Children : One

Relatives in Canada : None

Religion : Christian

Nationality : Kenyan

BENEFICIARY

Beneficiary Name : Immaculate Akoth

Relationship : Wife

Permanent Address : Dandora Face V, 728**-***** Nairobi, Kenya

Tel. No. : +254*********

CHILDREN

Name: Simeon Zedek Onyango Birthday: April 13, 2018

Birthplace: Nairobi Province, Kenya

Civil Status: Single

Occupation: Dependent Child

DEPENDENTS

Name Immaculate Akoth Birthday: February 8, 1987

Birthplace: Rachuonyo North, Kenya

Civil Status: Married

Occupation: Ground Services F&B

Name Simeon Zedek Onyango Birthday: April 13, 2018

Birthplace: Nairobi Province, Kenya

Civil Status: Single

Occupation: Dependent Child

PARENTS

Father: Dalmas Onyango Onunga Birthday: August 16, 1943

Birthplace: Kisumu County, Kenya

Civil Status: Married

Occupation: Researcher

Mother: Esther Onyango Aluchi Birthday: May 19, 1949

Birthplace: Rachuonyo South, Kenya

Civil Status: Married

Occupation: Housewife

BROTHERS / SISTERS

Brother: Joseph Otieno Onyango Birthday: January 12, 1978

Birthplace: Suba, Kenya

Civil Status: Married

Occupation: Self Employed

Brother: Geofrey Onyango Birthday: May 5,1988

Birthplace: Migori, Kenya

Civil Status: Married

Occupation: Customer Service Agent

EDUCATIONAL BACKGROUND

Elementary January 4, 1991 - November 11, 2001

School: Shauri-Yako Primary School

Address: Homa Bay County, Kenya

Secondary January 5, 2005 - November 21, 2009

School: Migori High School

Address: Migori County, Kenya

College/University August 4, 2016 - October 15, 2018

Course: Advanced Diploma in Tourism & Hospitality Management

School: Excellence College

Address: Doha, Qatar

EMPLOYMENT HISTORY

Position: Food Counter Attendant

Company: Tim Hortons

Address: Montreal, Quebec, Canada

Date: December 29, 2023 – Present

No. of hours worked per week: 40

Reason for Leaving: Resigned

Job Description/Duties and Responsibilities:

Take customers' orders and providing great customer service

Entering sales into cash register and collecting/processing payment

Portion, assemble, and wrap food or place it directly on plates for service to patrons, and package take-out food

Use equipment to prepare beverages

Preparing coffee and food orders and Serve customers at counters

Stock refrigerators and keep records of the quantities of food used

Wash worktables, cupboards and appliances

Remove trash and clean kitchen garbage containers

Unpack and store supplies in refrigerators, cupboards and other storage areas

Sweep and mop floors, and perform other duties to assist cook and kitchen staff.

Clear and clean tables and trays in eating establishments

Position: Store Manager

Company: Baskin Robbins & Dunkin – Transind & Galadari Co.

Address: Doha, Qatar

Date: August 16, 2022 – October 17, 2023

No. Of hours Worked Per Week:50

Reason for Leaving: Resigned

Job Description/Duties and Responsibilities:

Manage all products and day-to-day operations within budget

Identify customer needs and respond proactively

Purchase goods and make improvements

Report sales results and productivity to management

Comply with all health and safety regulations

Hire, train and develop employees

Communicate job expectations to their employees

Plan, monitor, appraise and review their employees job performance

Provide coaching and feedback, disciplines when appropriate

Create and maintain a guest first culture in the restaurant

Ensure all shifts are appropriately staffed to achieve guest service goals

Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines

Ensure Brand standards and systems are executed

Manage Donut orders with Kitchen and submit all food orders and make weekly schedules

Ensure online training is completed for new hire

Deliver speed in d/thru as role play for other employees in store.

Control costs to help maximize profitability

Execute all in-restaurant marketing promotions in a timely manner

Execute new product rollouts including team training, marketing, and sampling

Set sales goals and track results

We have strong bonus plan that allows you additional earning

Position: Steward

Company: Baskin Robbins & Dunkin – Transind & Galadari Co.

Address: Doha, Qatar

Date: May 23, 2013 - August 15, 2022

No. of hours worked per week: 50

Reason for Leaving: Promoted to Store Manager

Job Description/Duties and Responsibilities:

Welcoming/Greeting customers

Assisting in cleaning and opening or closing tasks.

Assisting with unloading and storing stock.

Responsible for opening & closing stores for everyday operation such as making coffee, cleaning workplace, food forecasting, inventory

Operates cash register & credit card machines

Responsible in providing customer service by taking orders, making coffee tea & other beverages base on customer specification

TRAININGS / SEMINARS ATTENDED

Training Center/Seminar Provider: Reza Hygiene

Duration 3rd March 2019

Address: Salwa Road Doha Qatar

Title: Basic Food Safety & Hygiene

Training Center/Seminar Provider: Excellence Training Centre

Duration 2019 – 2020

Address: Doha Qatar

Title: Food Safety &Hygiene

SPECIAL SKILLS / INTERESTS

Customer interaction, Operation Management, Special Events, Point of Sale System, Inventory and Quality Control, Staff Training Development, Vendor Negotiation, Interpersonal Skills

CHARACTER REFERENCES

Name: Ravi Singh

Position: Terry Tory Manager

Company: Baskin Robbins

Address: 1772 Doha, Qatar

Contact No: +974********

Name: Collins Ochieng Odero

Position: Banker

Company: Cooperative Kenya

Address: Nairobi Mbomblast House, Kenya

Contact No: +254*********

Name: Wilson Dawo

Position: Pastor

Company: Oxic Church

Address: 728**-***** Nairobi, Kenya

Contact No: +254*********



Contact this candidate