Vanessa Rosa

(Local to Brooklyn, NY *****, available for phone/video interview)

Summary:

Highly organized and detail-oriented customer service representative with extensive experience in answering inbound/outbound calls in English/Spanish.

Well versed in maintaining high accuracy and efficiency in data entry.

Experience in data entry, phone support, scheduling, bookkeeping, filing, and reporting.

Skilled in data entry, phone support, scheduling, bookkeeping, filing, and reporting.

Proficient in Microsoft Word, Excel, Office, Outlook, Adobe, and SharePoint.

Excellent communication skills in both English and Spanish, facilitating effective communication with a broader range of individuals.

Demonstrated ability to coordinate and complete multiple projects in a fast-paced environment.

Skills:

Proven success planning and directing executive level administration affairs.

Providing support to senior management.

Organized and meticulous.

Exceptional communication skills.

Bilingual Spanish/English

Adapt at building strong business relationships with diverse range of clientele, co-workers, and management.

Experienced in data entry, phone support, scheduling, bookkeeping, filing, and reporting.

Able to coordinate and complete multiple projects in a fast-paced environment

Certified in Microsoft Word, Excel, Office, Outlook, Adobe, and SharePoint

Education:

GED, Opportunities for a Better Tomorrow, Brooklyn NY, 1998

Experience:

Accenture, MA Oct 23 – Jan 24

Bilingual Customer Service Representative

Handle customer inquiries via SMS, providing accurate and satisfactory responses.

De-escalate situations involving dissatisfied customers, offering patient assistance and support.

Demonstrate a strong understanding of WA PEBT functions, program details, scripts, and systems.

Review callers account, provide updates and relevant information.

Collaborate with other call center professionals to enhance customer service.

Assist in the training of new employees and familiarize them with project policies and procedures.

Ensure work is performed with in Pacific Time, Monday through Friday from 8 AM to 5 PM PST.

Excellent verbal communication skills.

Proficient in telephone etiquette.

Friendly and pleasant manner.

Strong data entry and typing skills.

Documentation skills.

Active listening skills with attention to detail.

Governor’s Office of Employee Relations, Albany, NY Jan 07 – Dec 22

Computer Support Specialist/Data Entry Clerk

Processed applications through the Public Service Training Program for reimbursement of either College tuition, Workshop and Seminar fees or Certification and Licensure Exam fees for PEF Union represented NYS Employees.

Intake of applications sent through email, fax or postal mail, scanning, organizing, and saving documents to computer system.

Processing applications and corresponding with applicants by email or phone for missing or incomplete applications.

Handling phone calls from applicants for status of their applications and reimbursements.

Assisting with any additional office duties as needed.

Entering data into company software with high speed and accuracy.

American Stock Transfer, Brooklyn, NY Sep 05 – Jan 07

Customer Service Representative/Telephone Call Center Team Lead

Answered calls from shareholders with questions pertaining to their stocks.

Instructed shareholders on making sales and purchases of their stocks.

Accessed client accounts to investigate and advise them of changing names on the securities.

Handles client questions if their estates are or were probated arranging letters of testamentary.

Managing accounts of shareholders that were deceased. Updated and amended wills and trusts.

Client companies were Coca-Cola, Raytheon, Wendy’s, Domino’s Pizza, and Piedmont Natural Gas, etc.

NYS Dept Of Labor, Troy, NY Jun 99 – Mar 04

Senior Employment Security Clerk Telephone Claim Center

Electronically filed all claimants’ files.

Handled all telephone claims in both English and Spanish.

Learned and practiced new protocol daily.

Assisted with any additional office duties, as necessary.

East Midtown Plaza, New York, NY 1997 – 1999

Administrative Assistant

Completed letters and correspondence for building manager and for all tenants.

Managed all files and leases.

Assisted manager with scheduling of employees, supply ordering and payroll.

Solil Management, New York, NY 1993 – 1997

Administrative Assistant

Managerial assistant for scheduling the crew’s itineraries and processing payroll.

Typed all correspondence for crew, tenants, and management.

Duties included daily data entry and all supply orders.

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