Scott M Petersen

*** * ******** **. *** *E

Email: ad3ck1@r.postjobfree.com Midvale, UT 84047 Phone:801-***-****

OBJECTIVE: Seeking long-term placement with a steadfast organization, which utilizes my abilities and experience and offers challenges to further my development and advancement.

QUALIFICATIONS

20 years of Information Technology and Telecommunications support including, Hardware and Software (Office, Adobe, Java), LANDesk WSUS, Active Directory, WIFI, Networking, Provisioning, Digital and IP phones, Cabling (RG6, and category 4,5,6), and Printers and Scanners

EMPLOYMENT

Sept 2000 – Dec 2022 Myriad Genetics, Desktop Support Administration

Provide tier 2/3 support for the equipment, onsite, and helpdesk teams. This includes mentoring members from these teams to enable them to resolve these issues on their own in the future.

Working with a LANDesk environment which includes the following products. Endpoint Manager (Image creation, provisioning, remote control, software distribution, patching, reporting, inventory), Cloud Service Appliance, Extraction, Remote Tunnel, User Workspace Manager, and Application Control (Building, implementing, maintaining, and troubleshooting PAM configurations).

Research, present, implement, maintain, and troubleshoot new products used by the service desk.

Assisted the Security Team with education, mitigation, and installation of antimalware and antivirus programs including Microsoft Defender, and Cybereason.

Jan 1997 – Sept 2000 University of Utah, Network Administrator

Installing, troubleshooting, testing, maintaining, and upgrading the network client operating system and network topology from Token Ring to Ethernet

Instrumental in managing and assisting the helpdesk to keep trouble tickets to a minimum.

EDUCATION

The University of Utah, Bachelor of Arts Degree

Certified Careers Institute, Novell Network Administration

REFERENCES

- Jason Nielsen: Information Security Engineer – 801-***-****

- Jacob Smith: Windows System Administrator – 801-***-****

- Steve Stout: Senior Network Manager – 801-***-****

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