Customer Service Medical Records
Resume:
Arriel Walton
Henderson, NV *****
**.******@*****.***
Extensive inventory management and shipment processing experience. Looking for a Clerical position where I can put my 3 years of industry experience to good use. Quick-to-learn and creative, with a knack for overcoming obstacles. Team player who is also a good communicator.
Excellent customer service, communication, and listening skills, as well as experience with cash management.
Authorized to work in the US for any employer
Work Experience
Medical Records Clerk
Vital Records Control - Las Vegas, NV
October 2023 to January 2024
Worked as a liaison between collecting agencies and medical facilities on a regular basis. Went through all of the paperwork that came in.
Was in charge of keeping track of patient records and confidential files. Entered data for referrals and appointments into a community-based customer relationship management
(CRM) database.
Oversaw the system conversion and ensured that there was minimal downtime during the updates. Followed all facility, company, and legal policies. Remote Customer Service Rep
IntouchCX - Las Vegas - Las Vegas, NV
July 2023 to October 2023
Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
Assisted nike by answering phones, responding to guest inquiries, and providing information about the club's services during downtime.
Used agile work methods to ensure that projects were completed quickly and successfully. Customer Service Representative
Dodger Stadium - Los Angeles, CA
January 2020 to June 2020
Help customers with their problems.
Supplying information in accordance with customers' needs and demands Manage the price of the promotion gift in each promotion. Offer quick and dependable business services.
Attendant
Rose Bowl Stadium - Pasadena, CA
January 2020 to May 2020
Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
Created custom orders based on the dietary preferences and restrictions of the customers. Developed a loyal clientele through friendly interactions, a positive attitude, and prompt assistance. Visual Merchandiser
Beverly Center Macys - Los Angeles, CA
July 2019 to May 2020
Customers received merchandise recommendations based on their needs and preferences. Used prepared and arranged consistent shelves, racks, and bins across 2 locations. General Office Clerk
Taylors associates LLC - Riverside, CA
June 2018 to June 2019
Wrote professional memos, letters, and marketing copy to support business objectives and growth. Provided clerical support to company employees by copying, faxing, and filing documents. Received business correspondence and routed it to the appropriate departments and employees. Handled client correspondence and kept track of records to keep the office running smoothly. Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
Education
Early College Academy - Los Angeles, CA
Skills
• Stocking and replenishing Clerical supportFriendly demeanor Payment collectionMS Office Extremely organizedComputer literate AccountingCustomer service-oriented Administrative supportCommunications BookkeepingCustomer service SchedulingRecords review Sorting and labelingMedical billing,ERP software,Medical terminology understanding Cold callingData entry Time management skillsRisk management processes and analysis Conflict resolutionMedical billing code accuracy Accounts payable/receivableCharting and clinical documentation Quick learnerMedical billing and coding Product orderingMedical transcription CRM Systems
• Medical Records
• Customer service
• Typing
• Front desk
• Clerical experience
• Customer relationship management
• ERP systems
• EMR systems
• Cash handling
• Medical records
• Windows
• CRM software
• HIPAA
• Order fulfillment
• Telecommunication
• Learning technology
• Cash register
• Mobile applications
• iOS
• Android
• Analysis skills
• Cash management
• Google Docs
• Documentation review
• Merchandising
• Agile
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