Linda Johnson

*** **** *****, ***** ******, AZ **023 · 302-***-****

ad3cjf@r.postjobfree.com

I am looking a Front Desk or customer service positioning using my years of management experience. I have many years of dealing with people and relating to employee’s issues and needs. I am patient, considerate, consistent, and willing to assist in any area I am needed.

Experience

From 12/15/23

Front Office Manager

My responsibilities are to supervise and maintain the overall operations of the front desk,including customer service, scheduling, safety, teamwork, employee feedback, payroll and maintaining professional interactions with every guest.

from 4/1/19 to 12/15/22

Assistant front office manager, xanterra-south rim

My responsibilities are to assist the front office manager in the overall operations of the front desk including customer service, employee issues, occupancy, scheduling, and customer complaints. They also include positive employee feedback, team building, and employee discipline. I am current a member of the LIVE LIFE 2020 team helping with communication around the park.

from 6/2018 to 4/1/19

GSA Lead, Xanterra-South rim

My responsibilities were to assist the management team with day to day operations of the front desk including blocking rooms, checking in and out guest, customer service and any other jobs assigned by the management team.

from 6/2018 to 4/1/19

GSA, Xanterra-South rim

My responsibilities were to assist the management team with day to day operations of the front desk including checking in and out guest, customer service and any other jobs assigned by the management team.

from 3/2017 to 4/2018

Cashier, redner’s market, dover, de

My responsibilities were to assist customer with check out groceries and customer service.

from 3/2016 to 2/2017

GSA, Xanterra-South rim

My responsibilities were to assist the management team with day to day operations of the front desk including checking in and out guest, customer service and any other jobs the management team has assist.

from 2/1990 to 3/2016

Hirsh industries, dover, de

Shipping/Inventory Manager March 2010 to March 2016

oSupervise the daily operations of the shipping department.

oSupervise shipping office personnel on the scheduling and paperwork required for shipping products in the USA and internationally.

oEnsure correct staffing to meet the needs of each carrier.

oCoordinate with corporate management team to ensure that product was available for customer’s needs.

Production Supervisor September 2004 to March 2010

oSupervise the day to day production of a team of 45+ employees.

oAttain staffing for this product team according to day schedule of production.

oSupervise training of new employees.

oDevelop leadership team.

oMonitor daily labor and scheduling ensuring that production numbers were met.

(i)Our team improved daily labor from 80% to 98% and improved % of schedules from 85% to 100%.

Education

May 2004

Associate degree-Business adminstration-human resource management,

Delaware techincal and community college

Graduated Magna Cum Laud

Business Law

Human Resource Management

Accounting 1 and 2

Training and Development

Organization Staffing

Principles of Management

Supervisor Management

Computer training – Excel, Word, Access, Power Point, and

Activities

Phi Theta Kappa 2001-2003

Alpha Beta Gamma 2003-2004

President 2004

GPA 3.88

REFERENCE AVAILABLE ON REQUEST

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