Lihsin Gaines

817-***-****

Email: ad3cj5@r.postjobfree.com

**** ****** ***** ****, ***# 215, Plano, TX 75024

PROFESSIONAL OBJECTIVE

To obtain a position to utilize my business knowledge, computer skills, abilities and potential.

SUMMARY OF QUALIFICATIONS

• 10 years dispatch shipments in logistics industry and 2 years working in call

center environment as customer services representative.

• 3 years account payable and receivable experience with billing and auditing

invoices.

• Proven excellent customer service skills / Enjoy contributing to a

team effort

• Energetic / Hard-working / Willing to learn and accept constructive

criticism

• Excellent organizational and time management abilities / Ability to work in a fast-paced team environment, and call center experience

• Good command of both spoken and written English and Chinese (Mandarin)

• Strong problem solving and excellent communication skills as dispatcher

• Proficient in Microsoft Word, Excel, Outlook & PowerPoint

EDUCATION

December 2002 University of Arkansas at Little Rock

Bachelor of Business Administration

Language Skill: English, and Chinese (Mandarin, Taiwanese)

COMPUTER SKILLS

Microsoft software: Word, Excel, PowerPoint

Operating Systems: Windows 98/ME/2000/XP

Freight Application: E2K, GMS, Exceed, AS400, SAP, Aljex, ETMS

E-Mail systems: Lotus Notes, Microsoft Outlook

EMPLOYMENT HISTORY

08/10/2020 to 12/31/2023 Account Manager

Pepsico, 7701 Legacy Drive, Plano, TX 75024

Provide carrier compliance to include track & trace check calls. Ensure route guide compliance by holding carriers accountable to haul their allotted award. Proactive shipment tracking and customer alerts for known anticipated service gaps. Investigate and troubleshoot reported issues and provide timely resolution. Approve and request money/accessorial (Detention, stop off, layover fee). Deliver 95% On time delivery as measured to the delivery appointment. Select optimal mode of transportation to deliver the right service solution at the lowest landed cost. Adjust schedule per customer request and notify carrier with revised rate con. Ability to effectively interact and build a favorable business relationship with all carriers and customers. Load coverage and account management duties.

08/01/2016 to 05/31/2020 Ocean Container Dispatcher

Lotte Global Logistics, 7701 Las Colinas BLVD, suite 400, Irving, TX 75063

Dispatch ocean containers to trucker in Columbus, Cincinnati, Cleveland and Detroit. Coordinate import and export shipments delivery to destination. Transfer freight to depo or assign yard to eliminate moving cost when warehouse can’t accept all the shipments. Ensure export freight meet the rail cut off time and driver on time loading schedule. Follow up and update trucker delivery appointments to customer. Provide accurate container status to customer and maintain customer relation.

09/21/2015 to 07/25/2016 Freight Invoice Auditor Contract

Caliper Staffing, 2750 Regent BLVD, Dallas, TX 75261

Perform daily freight bills audit sent by carriers. Use SAP system identify sales group and cost profit center for account payable ledger coding. Research and resolve issues on all problematic invoices for an assigned carrier accounts with emphasis on minimizing negative financial impact to the company. Make necessary changes in the vouchers to finalize resolution. Effectively communicate with internal and external customers to obtain necessary requirements. Review documents for accuracy and completeness. Provide authorization of freight invoices payments to account payable. Create invoices manifest reports for 6 main carriers. Use SAP system to get commercial invoice, packing list and delivery note to file claim for lost and damage freights. Communicate with account receivable for aging invoice and unpaid invoices.

10 /15/ 2004 to 05/04/2012 Logistics Specialist

UPS Supply Chain Solutions, 660 Fritz Drive, Coppell, TX 75019

Receive pre-alert from origin port and verify customs clearance. Communicate with broker and custom for clearance issue (intensive exam, agriculture manifest hold and piece count discrepancy). Process and dispatch inbound and outbound shipments (International air, domestic and ocean cargo). Monitor specific customer’s cargo flow through the company’s supply chain. Schedule and reschedule delivery appointment. Communicate with drivers, shipping and warehouse personnel to ensure trucks are properly loaded. Investigate overage, shortage, damage, and complete appropriate documentation. Provide prompt, complete and reliable information to customer and daily reporting. Resolve invoice and account receivable issues. Take incoming calls regarding customer inquiries in a high-volume call center. Provide must current status of shipment for manager’s KPI report.

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