SKILLS

EXPERIENCE

Ryan Edlin

573-***-**** syphon_ ad3cid@r.postjobfree.com Hunnewell, Missouri 63443

Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and pro ts, resolving customer complaints, and overseeing sta f. Committed to providing exceptional customer service and operational compliance.

• Customer Relationship Management • Sta f Supervision

• Sta f Training • Customer Relations

• Financial Management • Sales Reporting

• Directing Team Members • Microsoft O ce Expertise

• Money Handling • Sales and Marketing

• Transaction Monitoring • Team Motivation

• Customer Service and Satisfaction • Recruiting and Interviewing ASSISTANT MANAGER

Heinold Hog Markets

Monroe City, MO

June 2007 - November 2023

I bought and sold livestock. Used Word, Excel and Outlook daily. Kept records of all purchases and expenditures. Kept in constant contact with producers and packers via email or phone to keep everything running smoothly. I also trained new employees and kept the day to day barn operations running. Below are some bullet points:

• Resolved customer complaints quickly and e fectively while maintaining a high level of professionalism. Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

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• Helped oversee the daily operations of the store, managing sta f and inventory.

• Resolved customer complaints and handled refunds and returns to promote satisfaction. Managed daily operations of the store, including scheduling sta f, assigning tasks, and overseeing inventory control processes.

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• Coached and mentored new employees on company policies and procedures.

• Assisted with new employee training and conducted performance reviews to track overall progress.

• Communicated with clients to address questions, concerns, and needs and provide quality customer service.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

• Oversaw daily nancial transactions and managed cash ow to suppport pro tability.

• Provided guidance and support to junior sta f members during challenging situations.

• Interviewed potential job candidates and made hiring recommendations to general manager.

• Monitored sales performance to identify potential areas for improvement.

• Coordinated employee schedules according to sta f availability and processed time-o f requests.

• Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.

• Assisted with recruiting e forts by interviewing prospective candidates for open positions.

• Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.

• Managed company orders, expenditures and sales to meet budget and revenue targets. HVAC TECHNICIAN

Ron's Refrigeration

Hannibal, MO

January 2001 - January 2010

I was the second technician of this two man company. Regular duties were service calls, troubleshooting and repair. I did full system residential installs as well as commercial service repair and maintenance.

• Observed pressure and vacuum gauges, adjusting controls for proper operation.

• Excellent communication skills necessary for interacting with clients and addressing their concerns.

• Pro cient in repairing or replacing defective components within an HVAC system.

• Ability to identify potential problems before they arise through regular inspections.

• Skilled in reading blueprints and diagrams for installation purposes.

• Able to work with sheet metal fabrication and ductwork installation.

• Demonstrated ability to troubleshoot and diagnose HVAC systems.

• Knowledgeable of local codes related to HVAC installations and repairs.

• Pro cient in using hand tools, power tools, and other specialized equipment.

• Experienced in installing residential and commercial HVAC systems.

• Capable of interpreting customer needs regarding comfort levels and heating and cooling requirements.

• Adept at performing preventative maintenance on HVAC systems.

• Installed air and water lters in completed installation.

• Accustomed to working under tight deadlines while complying with established quality standards.

• Trained in the use of test instruments such as thermometers and pressure gauges to evaluate system performance.

• Read and interpreted electrical schematics, mechanical diagrams and plumbing blueprints.

• Competent at servicing gas furnaces, air conditioners, heat pumps, boilers, humidi ers.

• Mounted compressor and condenser units on the platform or oor.

• Skilled in providing technical advice on how best to maintain e cient operations of existing systems.

• Adept at following safety protocols when handling hazardous materials like refrigerants and combustible fuels. Diagnosed problems with HVAC-R systems using digital multimeters, thermometers, manometers, and other testing equipment.

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• Monitored HVAC systems and performed routine preventive maintenance to established schedules and standards.

• Maintained a clean work environment by cleaning up debris from projects promptly.

• Responded to hot and cold calls to troubleshoot and resolve issues.

• Repaired electrical components such as motors, starters, relays and control boards for various HVAC-R units.

• Replaced faulty compressors or condensers in order to restore proper operation of the unit.

• Evaluated and diagnosed HVAC system problems to determine appropriate repair solutions.

• Cleaned evaporator coils or condenser coils to remove dirt buildup that can impede air ow or cause malfunctions.

• Adjusted refrigerant levels in accordance with EPA regulations and safety guidelines. LAB ASSISTANT

Vatterott College

Quincy, IL

January 2000 - January 2001

I was hired right after I graduated from Vatterott to be their Lab Assistant. Duties were to observe students and set up troubleshooting projects for them to diagnose. Also, to keep supplies stocked properly so they could perform the lab work.

• Monitored inventory levels of laboratory supplies, identi ed shortages, and ordered replacements when needed.

• Adhered to all safety protocols in each laboratory area. EDUCATION

CERTIFICATIONS

• Conducted routine maintenance on lab equipment to ensure proper functioning. NIGHT SHIFT COOK

Westview Nursing Home

Center, MO

January 1999 - January 2000

I ran and cooked the night shift. Duties included overseeing each residents nutritional requirements and preparing their meal accordingly. I also oversaw the operation of the kitchen including the dish washer and their duties.

• Adapted quickly to changing work environments while ensuring accuracy in food preparation process.

• E ciently managed inventory levels of ingredients and supplies needed for night shift operations.

• Assisted in training new cooks on proper safety protocols and procedures.

• Communicated e fectively with other sta f members on the night shift team regarding tasks and duties.

• Exhibited expertise in operating commercial kitchen equipment such as ovens, grills, fryers and steamers.

• Managed time e ciently by multi-tasking between various cooking tasks simultaneously.

• Ensured compliance with local health codes and regulations at all times.

• Maintained high standards of sanitation and cleanliness throughout the kitchen area.

• Provided excellent customer service by quickly responding to requests from customers. Collaborated closely with management team to develop strategies that would increase e ciency within the kitchen environment.

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• Utilized sanitary methods to handle, prepare and serve food. HIGH SCHOOL DIPLOMA

Heartland Christian Academy, Kirksville, MO

Apr 2000

CERTIFICATION IN HVAC

Vatterott College, Quincy, IL

Jun 2001

• EPA Section 608 Universal Certi cation

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