Beth Livolsi

Manchester, NH ***** 603-***-**** ad3cic@r.postjobfree.com

Professional Summary & Skills

Self-motivated and detail-oriented, restaurant manager, having worked my way up the restaurant ladder since 2002, which has given me the ability and skills necessary to run any BOH or FOH position. I am seeking greater opportunities to leverage team leadership experience to pursue business development & growth goals. I am hands-on and always ready to support & coach my team. I am eager to obtain a role with increased responsibilities and room for professional growth

●Health code compliance; SERV Safe Manager Certified and SERV Safe Alcohol Certified

●Achieving excellent Eco sure food safety audit scores

●Product and service knowledge, inventory control

●Dedicated to this industry since 2002

●Familiar with many POS systems such as Micros, Aldelo, Aloha, etc.

●Knowledge in Microsoft Office

●Project management abilities

●Cleanliness and Quality Standards

●Team Building

●Training, mentoring &team building

●Performance evaluation

Work History

Restaurant Manager/Service Manager

01/2023 to 01/2024, TGIFridays, Amherst

Leading smooth and profitable shift

Lead closing manager, in charge of all ends of day reports, server cashouts, bar tills, deposits, etc.

Hire fresh staff, continued staff development, cross training

Re-Certified my SERV Safe Manager Certification & SERV Safe Alcohol Certification, October 2023

Inventory, liquor order, and scheduling for FOH

Helping the BOH on the line, or with prep as we never had enough staff in the back

Meeting goals to stay in our budget, forcast weekly sales to properly schedule employees

Our store closed abrupt on January 08, 2024 permanently, which is why I am looking for new employment.

Multi-Unit Restaurant Manager

01/2022 to 01/2023, HMSHost, International at Manchester/Boston Regional Airport

●Leading smooth and profitable shifts, while watching labor cost as well as product.

●Having a sense of urgency, and efficiency due to the lack of time our guests have in between arrival and departure.

●Provide training for new hires and continue follow-up training for staff as things change such as liquor laws and/or menu items.

●Paying attention to the flight schedule, this way I can plan what restaurant may need my assistance based on gate location and guest count.

●Consistently earning high scores on our Food and Beverage safety and Sanitation Audits

●Forecast the weekly sales and labor cost by comparing with last year's totals for the week.

●Reliability time management skills, as the airport can change flight gates, flight arrival/department times, etc. which can easily affect any plans made for running shift.

Restaurant and Banquet Manager

Belmont Hall Restaurant & Function Hall, Manchester NH

04/2019 to 01/2022(periodically fill in when asked by Cathy, the owner)

●Booking events, returning calls to potential clients, answering all banquets related questions.

●Taking payments for these events, staying in contact up until 3 days prior to event to ensure guest satisfaction

●Ordering and picking up the weekly liquor

●Ordering all linen for functions, including specialty orders for events, change of seasons, etc.

●Marketing using social media

●Monitoring the restaurant both FOH and BOH for quality and quantity control

●Going over weekly specials with the BOH, to efficiently order product

●Deliver orders for caterings if needed

●Creating the bar menu each season

●Cash management, cash handling, including counting server deposits, and preparing bank deposits

Assistant Manager 05/2011 to 11/2019

Friendly's Ice Cream LLC – Manchester, NH

●Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

●Coached and mentored employees by delivering training, guidance and performance monitoring.

●Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

●Completed inventory audits to identify losses and project future demands.

●Organized schedules, workflows and shift coverage to meet expected business demands.

●Secured revenue, accurately monitor transactions and deposits to eliminate discrepancies.

●Analyzed trends, finding consumer demand and forecasting seasonal trends.

●Produced monthly sales and performance reports

Bartender 11/2015 to 01/2017

Outback Steakhouse – Bedford, NH

●Organized bar inventory and storage procedures to keep stock within best levels and meet expected customer demands.

●Managed accurate register and produced daily sales reports backing up inventory usage numbers.

●Aided servers with specialty drinks orders by preparing on-demand items without delay.

●Upsold menu items to customers, driving up per sale revenues and maximizing profits.

●Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

●Adhering to state liquor laws; maintain an up to date, current TIPS Certification.

●Kept alcoholic beverages well-stocked and organized to meet expected demands.

Lead Bartender/Bar Manager 11/2006 to 04/2010

McKinley's – Springfield, Vermont A

●Adhering to all state liquor laws. Training staff to safely serve alcohol, requiring all to be SERV Safe Alcohol Certified.

●Restocked beer and liquor daily or as needed based on whether we had a function that day. Otherwise, stocked/ordered alcohol according to our forecasted sales for that week. Collected food, wine and appetizer orders from patrons and promoted upsell items.

●Supported servers by preparing specialty drinks for patrons in all areas of establishment.

●Estimated daily beverage consumption to support proper inventory levels.

●Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

●Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

●Stayed up to date on latest in mixology trends, bar equipment and sanitation standards.

Education

Associate of Arts: Cosmetology, graduated May 2012

New England School of Hair Design Inc - West Lebanon, NH

Certification: Mixology, graduated January 2016

Boston Bartender's School - Nashua, NH

References

Pierre Nassoura: 603-***-****

GM at HMSHost, at Manchester Airport, my direct supervisor

Nathan Chauvette: 603-***-****

Current GM at B. GOOD, Nashua NH location; Former supervisor at Outback Steakhouse, Bedford N.H location

Cari Lambert: 802-***-****

Current GM at Black River Produce, Springfield, Vermont location; Former GM/coworker at Friendly's Restaurant, Springfield, Vermont location

Melissa Heath: 832-***-****; ad3cic@r.postjobfree.com

Current DSM of Southern Glazers Wine and Spirits, Texas; Friend and former coworker at Applebee's, Manchester N.H location

Certifications

SERV Safe Manager Certified, 2017. Re-certified in October 2023

ServSafe Alcohol Certified and TIPS Certified since 2016. Re-certified in October 2023

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