YW YALUN WEN

Scarborough ON 647-***-**** ad3cib@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Fluent in English and Mandarin.

SKILLS Staff Management

Conflict Resolution

Resources Allocation

Talent Acquisition

Process Improvement

Outbound Calling

Guest relations

Vendor negotiation

Inventory control

WORK EXPERIENCE RESTAURANT SUPERVISOR 02/2019 to 09/2023 The Host Richmond Hill, ON

Improved customer satisfaction by ensuring consistent quality of food and service.

Streamlined operations for increased efficiency by implementing staff training programs.

Managed inventory control, reducing waste and optimizing resources allocation.

Monitored health and safety standards to maintain a clean, safe working environment.

Increased repeat business through excellent customer service, maintaining strong relationships with patrons.

RECRUITER 03/2015 to 03/2017

Provalue Group Inc Markham, ON

Increased candidate placements by developing and maintaining relationships with clients and candidates.

Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.

Leveraged LinkedIn Recruiter tool effectively, broadening network connections and identifying passive candidates.

Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events. ASSISTANT BANQUET MANAGER 09/2014 to 02/2015

Delta Hotels By Marriott Toronto, ON

Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.

Streamlined communication between kitchen staff and servers for seamless event execution.

Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.

Collaborated with sales team to create customized event proposals, resulting in increased bookings.

Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.

EDUCATION Post-graduate Diploma Hospitality And Tourism Management 08/2014 Centennial College of Applied Arts And Technology, Scarborough, ON

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