Jonathan R Haymon

Address: **** ******** **

City, ST Zip: Matteson IL, 60443

Phone: 708-***-****

773-***-****

Email: ad3chj@r.postjobfree.com

SUMMARY:

A Self-motivated and goal-driven individual with over 10 years of experience providing excellent Customer Service in a variety of fields including sales, collections, utility, the City Transportation System, IE - Train Operator, and Flagman. As you can from my education, skills, and work experience, I feel that with the proper training and adequate time to adapt, I can accomplish and achieve what is expected of me at a highly effective level as well as representing myself as a great company asset.

EXPERIENCE:

RAIL TRAIN OPERATOR

MARCH 2017 – SEPTEMBER 2023

CHICAGO TRANSIT AUTHORITY – 567 W LAKE STREET CHICAGO, IL 60661

•Rail Yard switchman qualified responsible for throwing switches where several lines of track interconnect. Movement of trains to and from the yard for service or storage.

•Operator of rail train by transporting passengers from station to station within the Chicagoland area without any incidents or safety issues. (Flawless record).

•Communicating via radio and P.A. system announcing locations and emergencies to the public or Rail Control center.

•Check rail cars daily to ensure that mechanical safety and emergency equipment are in good working order and in place.

•Report any mechanical problems encountered with rail cars while operating to the Rail Control Center.

•Execute rail car troubleshooting skills on the line of road.

FLAGMAN

NOVEMBER 2016 – MARCH 2017

CHICAGO TRANSIT AUTHORITY – 567 W LAKE STREET CHICAGO, IL 60661

•Coordinate the movement of trains through slow zones in construction or maintenance sites to protect worker's equipment and structures.

•Checks that slow zones are set up properly.

•Mount the portable track trip according to SOP and prevailing conditions.

•Stands at track level next to portable track trip in full view of approaching trains.

•Sounds an air horn to warn workers when a train approaches within 600 feet of the slow zone sign.

•Holds a red flag across the track or a flashlight if is dark or in the subway to signal a train operator.

•Visually checks the track to verify track is cleared after the foreman of the work crew signals that workers and equipment have been removed.

•When the work area is cleared, remove track trip staff, and show it to the operator. Remove the red flag from the operator’s view, and signal to proceed.

•Uses an air horn or a whistle to warn the crews and removes and replaces the portable trip in the tripping position.

CUSTOMER SERVICE ASSISTANT

JANUARY 2016 – NOVEMBER 2016

CHICAGO TRANSIT AUTHORITY – 567 W LAKE STREET CHICAGO, IL 60661

• Provide customer assistance at the highest level to transit patrons aboard vehicles and in and around transit facilities and assist transportation personnel as required.

•Always maintain amiable relations with customers. Interacts with and effectively assists customers in normal and emergency situations.

•Maintains knowledge to assist with making minor operational adjustments to rail cars and assist the operator as needed.

•Maintains a thorough knowledge and understanding of the fare structure, operation, and features of the Automated Fare Collection equipment, fare instruments, and all rules and procedures governing fare collection. Advises customers who experience failed fare transactions to the nearest CSR or Customer Service and monitors station turnstiles and TCVMs for illegal activity.

ACCOUNT REPRESENTATIVE

AUGUST 2014 – JANUARY 2016

HARRIS & HARRIS -- 111 W JACKSON BLVD SUITE 400 CHICAGO, IL. 60604

•Handled both inbound and outbound calls in a call center environment.

• Set up payment arrangements for repayment on past-due accounts.

•Work on customer collections issues and update customer information on accounts.

•Apply a professional attitude and image for all internal and external customers.

•Perform SR Collections Rep duties as designated by individual Supervisor.

SALES AND ACCOUNT REPRESENTATIVE

JUNE 2013 – AUGUST 2014

TRU GREEN -- 13520 KENTON AVE CRESTWOOD, IL 60445

•Overcoming objections and closing sales to influence customer purchasing decisions.

•Professional telephone etiquette, and verbal, and written communication skills.

•Ability to build customer relationships and provide customer service Data entry skills with a computer.

•Ability to multitask and navigate multiple screens while talking to customers or prospects.

•Accountability and commitment to quality and quantity of work productivity.

•Attention to detail and ability to operate within a fast-paced work environment.

ACCOUNT REPRESENTATIVE

FEBRUARY 2011 – JUNE 2013

EOS – CCA -- 8201 183RD STREET TINLEY PARK, IL 60487

•Handled both inbound and outbound calls and responded to customer emails in a call center environment.

• Set up arrangements for repayment on past-due accounts.

•Update customer information on accounts.

•Perform other functions as assigned by management.

•Collected on charged-off accounts for Verizon Wireless.

UPGRADED METER READER & ENERGY TECHNICIAN

July 2005 -- February 2011

COMMONWEALTH EDISON 4401 W 135TH STREET CRESTWOOD, IL 60445

Obtain accurate electrical reads for monthly billing for both residential and commercial accounts.

Disconnect service on non-pay accounts as well as reconnection of paid services.

Read about 800 meters daily.

Strong interpersonal skills and great customer service skills.

Perform other functions as assigned by management.

Responsible for replacing old meters with new meters.

EDUCATION:

High School Diploma, General Studies

Rich South High School, Richton Park, IL, August 1990 – June 1994

Bachelor of Science (B.S.) Management

DeVry University, Tinley Park, IL, January 2019 - June 2023 Completed

Cumulative GPA: 3.4/4.0 DeVry University Dean’s List Summer and Fall Session 2020

Nominated and inducted into the National Society of Leadership and Success Honors Society 2020 for DeVry University

Current, Liberty University Online

MBA: Master of Business Administration Expected 2025

Currently holding my Class, A CDL Permit

SKILLS:

Proven experience as a customer service representative, office assistant, or in another relevant administration role

Thorough understanding of office management and procedures

Excellent organization and time management skills

Analytical abilities and aptitude in problem-solving

Excellent written and verbal communication skills

Proficiency in MS Office (Excel, Word, PowerPoint Teams).

Team Leadership

Negotiation

Risk Management

Financial Management

Detail Oriented

Conflict Resolution Skills

Strong Interpersonal Skills

Willingness to work any schedule.

Ability to adapt to any work environment.

Quick learner

Ability to utilize critical thinking to identify and resolve customer challenges utilizing client and company guidelines.

Customer and conflict resolution skills.

Jonathan Haymon Resume

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