Data Entry Customer Service

Dantenyale Beck

Swansea, IL ***********@*****.***

Objective: Detail-oriented and self – disciplined professional brining 2 years of medical office experience to an office administration position. Ability to interact with customers to provide information in response to inquiries about programs and services to handle and resolve complaints. Skilled in Microsoft Office, phone etiquette, documentation review, creative problem – solving, data entry, and planning and organizing.

Hard Skills:

CPT Coding

ICD – 10

ICD Coding

Insurance Verification

HIPAA

Medical Terminology

Medical Administration

Medical Scheduling

Documentation Review

Soft Skills:

Written and Verbal Skills

Critical Thinking Skills

Interpersonal (People) Skills

Adaptability

Resourcefulness

Time Management

Teamwork

Conflict Resolution

Creative Problem – Solving Skills

Professional Experience:

St. Clair County (IGD) – Belleville, IL April 2023 to present

Customer Service Representative

Educates 20 – 25 clients per day about unemployment insurance benefit program to new clients such scheduling an appointment.

Rectifies the claimant’s complaints and complex issues using creative problem-solving methods to discuss solutions to fix the problem collaboratively.

Displays friendly and positive demeanor to meet and greet clients.

Maintains receptionist area such as checking in clients with appointments, cleaning nearby workstations, and clearing client traffic.

Handles sensitive information while maintaining confidentiality.

LHC Group – Red Bud, IL June 2022 to Dec 2022

Intake/scheduler coordinator

Handled client request and coordinated appointments to meet clients’ needs with therapists, nurses, and other services.

Accepted assignments from the supervisor or designee. Scheduled personnel, contacted individuals’ assignments and scheduling.

Received a comprehensive "report" of staffing and service activity from the on-call coordinators.

Completed the schedules as needed and notifies clients regarding the status of their services.

Ensured that services are provided by the most qualified person available and notified clients in a timely fashion if personnel is not available as originally scheduled.

Northern Ohio STNA Cincinnati, OH Sep 2010 to Feb 2022

STNA/Home Health Aide (Self Employed)

Provided daily care for 4 clients including medication administration, vitals, range of motion, lifting from bed to chair, home care, meal preparation, bathing, transportation, appointment setting, speaking on clients’ behalf with other medical staff & businesses regarding day to day operations.

Healthcare Connection - Cincinnati, OH Aug 2006 to Sep 2010

STNA/CNA

Adapted to fast pace doctor's office where I greeted patients, processed demographic and insurance information.

Helped assist disgruntled patients or patients needing assistance right away, collected co-pays and entered payments in system (current and past due).

Pulled refill request and other info off fax machines, collated and maintained patients charts and records, answered phones, scheduled appointments, conducted nightly audits and trial balances, gained experience with Medical Manager systems.

UC Family Physicians - Cincinnati, OH Jan 2005 to Aug 2006

Medical Front Office (Intern)

Greeted patients, processed demographic and insurance information, collected co-pays and entered payments in system (current and past due).

Pulled refill request and other info off fax machines, collated and maintained patients charts and records, answered phones, scheduled appointments, conducted nightly audits and trial balances, gained experience with IDX or IMX systems.

Education:

Southwest Illinois College – Belleville, IL Sep 2018 to Dec 2018

Certificate in Certified Nursing Assistant (CNA)

AEC Southern Ohio College – Cincinnati, OH Jul 2010 to Aug 2010

Certificate in Certified Nursing Assistant (CNA)

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