Mark R. Williams

ad3ch0@r.postjobfree.com • 636-***-****

LinkedIn URL • Saint Charles, Missouri 63301

Qualifications Summary

Technical and result-oriented professional with experience in developing and overseeing procedures for problem resolution while managing Information Technology services and multiple support teams.

Adept at collaborating with IT and end-user groups to perform hardware/software upgrades, implement new equipment/services, and provide support for new product testing and special projects. Proven history of delivering exceptional service and support to enhance site productivity, reduce operating cost, and maintain performance metrics. Experienced in administrating teams of help desk analysts and field technicians while providing efficient premiere support to all clients and staff. Skilled at product management, system migration, and delivering IMAC solutions. Articulate communicator with strong people skills, diligence, problem solving, critical thinking, time management, and leadership skills. Technically proficient in multiple Microsoft Office Suites, Windows OS Desktop/Server versions, and Azure/Entra network administration.

Areas of Expertise

Enterprise Support

Customer Service

Project Management

Risk Management

Desktop Support

Operations Management

Cloud Administration

Business Development

Network Troubleshooting

Network Administration

Cross-Functional Collaboration

Hardware & Software Deployments

Career Experience

Nu-Calgon, Maryland Heights, MO. September 2022 – Present

IT Systems and Support Specialist

Provide on-going technical support to all employees. Perform all needed system administration in a hybrid cloud environment.

Streamlined asset deployment by updating application and system configuration package deployment.

Worked with leadership to upgrade and simplify our server and router infrastructure, which reduced overall monthly subscription and licensing fees.

Oversaw the rollout and implementation of a new remote support system that reduced yearly software cost by 75%.

DELL, Florissant, MO February 2013 – June 2022

Executive Support for Boeing Leadership Center

Met the IT needs of Boeing executives, VIPs, and Aramark employees that visited and work at Boeing Leadership Center. Managed the support resources for all software, hardware, and mobile devices while administrating numerous on-site networks.

Executed several cost-saving equipment consolidation measures, resulting in over 25% reduction in site operating costs.

Resolved complex issues by working with multiple departments to find and document ongoing issues.

Assisted in the training and onboarding of new Executive Services and Boeing IT team members.

Assisted in the management of the day-to-day operations of the IT team at the Leadership Center.

Certifications

CompTIA A+ CompTIA Network+ CompTIA CIOS – IT Operations Microsoft MCP Microsoft MCSA Apple ACMT ITIL Foundations Multiple Dell server, desktop, and laptop model certifications