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Ms Project Client Service

Location:
Brampton, ON, Canada
Posted:
February 03, 2024

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Resume:

Curriculum Vitae

Sarika Gadia

ad3cfc@r.postjobfree.com

Education

Baccalaureate in Psychology, University of Ottawa

Baccalaureate with Honours in Social Work, Carleton University

Graduate Studies in Public Administration and Policy

Professional Communication Skills Certificate

Former Board of Trustee Member – Children’s Hospital of Eastern Ontario

Language Skills

-English and French (BBB)

Computer Skills

-MS Word for Windows, WordPerfect for Windows, Microsoft Excel, Outlook, MS Project, Lotus Notes, PowerPoint, and good overall computer skills

Other Related Skills

-Extensive experience in working with spreadsheets, financial, statistical information and corporate reports, including SAP and MS Project

-Excellent communication, organizational, analytical and research skills

Training

Teamwork and Collaboration

Analytical Thinking

Facilitation Skills

Communicating for Results

Assertiveness

Client Service Excellence

French – Intermediate Level

Mediation Techniques and Resolving Conflict

Presentation Skills

Business Writing

Financial Management

Improving Memory Skills

Cross-cultural Communication

Aboriginal Awareness

Committee Involvement

Employment Equity Representative

Branch Representative on the Headquarters Women’s Advisory Committee

CRA Data Stewardship Working Group Member

Aboriginal Taxation Issues Working Group Member

GCWCC Canvasser and Special Events Volunteer

Employment History

March 2021 – Present

Music Composer/Pianist

Composed original pieces of music for pleasure, including devotional hymns and classical works. Wrote lyrics for music and song selections. Singing composed works and adding accompanying duets and music accompaniments.

Composed dance choreography to accompany selected pieces.

December 2019 – Present

Author/Creative Writer

Creative writing of English poetry for adults and children. Original works that are based on nature, inspirational; and play oriented themes for these ages and audiences. Also write unique verses for family occasions and special celebrations. Have written over forty original pieces of poetry and verse to date.

October 2018 – April 2019

Sales Associate – Women’s Boutiques – Place d’Orleans Shopping Centre

Worked for manager during staff shortages in various boutique settings serving customers, merchandising, and arranging clothing for the company. Provided advice on product and promotions to interested customers.

September 2015 – June 2016

Educational Assistant – Children’s Universe Daycare

Assisted teacher’s in Kindergarten and Grade One classrooms with after school program activities in local public school and daycare settings, with children’s classroom and outdoor supervised play, and educational, musical and artistic activities.

January 2012 – June 2013

Communications/Marketing Committee Member, Odyssey Theatre

Duties include developing communications and marketing plans for local performing arts events, input into publications, newsletters, public relations campaigns, client liaison and brochures, promotional materials and website content. The communications committee reports to the Board of Directors and works to promote the performing arts in Canada.

October 2011 – June 2012

Board Member, Canadian Institute for Conflict Resolution

A member on the Board of Directors of this training organization, providing professional training and certification in conflict resolution. Duties include program administration, training, scholarships and awards, governance, finances, and event planning, mentoring and fundraising/development of the organization. Fulfill a social services expert role.

July 2011 – December 2012

Researcher/Writer, Ecology Ottawa

Conduct research on environmentally sustainable practices for various business and institutions and write articles for print and website publication. Liaise with policy coordinator to approve and submit content. Conduct surveys and interviews as part of the research. Strategic priorities inputted into annual report to City Council.

September 2009 – June 2011

Corporate Officer, Corporate Performance and Governance Directorate

Assist clients and senior management with all corporate reports, risk profiles and assessments and projects of the Directorate. Review reports and documents for layout and formatting. Complete priority requests as required by internal clients and management. Review timelines, key deliverables, printing contracts and parliamentary tabling summaries for action.

November 2009 – January 2010

Policy Officer, Federal and Aboriginal Affairs Division (Acting ES-04)

Drafting reports, memoranda, policy recommendations pertaining to national Aboriginal tax programs and policies. Conduct research on income tax programs for Aboriginal Peoples. Liaise with federal and provincial stakeholders. Knowledge of writing and plain language guidelines, editing practices and written content for the Web required. Provide briefings to senior management on Aboriginal tax policy. Prepare tax policy presentations for conferences and working groups.

August 2008 – August 2009

Programs Officer, CRA

Used databases to populate spreadsheets with client information related to child and family benefits. Also assist with key projects to complete priority tasks and deliverables. Identify areas of risk and compliance with respect to Benefit Programs and benefits clients. Conduct detailed analyses, risk assessments and drafted written reports.

May 2008 – July 2008

Training Coordinator, CRA

Coordinate employee courses and in-house training, entering data and creating reports in the CAS system. Update Headquarters and field office training materials, for the various taxation centres and tax services offices, for the CCTB and GSTC programs. Maintain the Directorate website and library training materials, for the information and use of employees of the organization.

November 2007 – May 2008

Analyst, Government Consulting Services, PWGSC

Projects included socio-economic research on public safety issues, conducting program evaluations, client interviews/surveys, workforce analyses, developed performance measurement frameworks, strategic planning models, and risk assessments and worked on governance, sustainable development, and multicultural issues. Strong skills in research and analysis required.

February 2007 – June 2007

Statistician, Statistics Division, CRA

Created and disseminated statistical reports for national benefit programs. Respond to client requests for statistical data, providing the necessary information as required. Key clients include Statistics Canada and Finance Canada. Conduct online research to complete analytical papers on relevant socio-economic issues, relating to benefits statistics. Knowledge of online search engines and tools required, to assist in carrying out the research component of assigned duties.

April 2006 – January 2007

Programs Officer, Canada Revenue Agency

Create and maintain spreadsheets of client benefit data on CCTB and GSTC programs, looking up client personal information using the RAPID system, proofreading notices and verses for readability, and working with information systems to extract and compile appropriate data. Assist senior officers with training and learning events, material and administration within the Directorate.

January 2006 – April 2006

Strategic Planning Officer, Strategic Planning and Program Support Directorate, CRA

Developing and producing year-end reports, departmental performance reports, MAF, PAA, working on service standards and performance measurement frameworks, revising planning material for website, assisting with the Branch Functional Business Plan, drafting correspondence and briefing materials to senior management, and organizing events and conferences for the Branch. Also conducted risk assessments.

July 2002 – December 2005

Financial and Data Management Officer, CRA

Expenditure analysis reporting, financial projections, branch pressures, provincial and territorial cost recovery, producing financial reports, use of SAP modules, analyses of inventory trends and operations reports, and corporate reporting to management. Work on data analysis, statistical reporting and information management projects. Liaison with external partners to provide guidance required. Develop manuals for child and family benefits. Respond to incoming electronic enquiries.

March 2002 – June 2002

Bilingual Training and Evaluation Officer, Elections Canada

Responsible for major projects of the Division, such as renewal of ID cards for federal returning officers, updating databases, official correspondence, conducting research, preparing for major events and training and assisting with the administration of internal competitions. Knowledge of relevant federal legislation required.

January 2002 – February 2002

Communications Officer – Communications and Public Affairs

Office of the Superintendent of Financial Institutions Canada

Responsible for translation requests, conducting research, handling media enquiries, dissemination of executive speeches, publications, and official correspondence, responding to public information requests, meeting materials, internal administration, and knowledge of government communications policies.

September 2001-June 2006

Music Teacher – Domenic’s Music Academy and Academy Melinik

Provided private musical instruction to students of all ages in piano, voice, keyboard, recorder, and music theory. Duties included preparing students for RCM examinations, music recitals, and auditions/interviews with music programs in high schools and universities, to assist them in pursuing a career in music.

September 1997 – June 2002

Board of Trustees Member, Children's Hospital of Eastern Ontario

Attended meetings regarding the governance and management of the organization, the quality assurance committee, participating in major fundraising events, dealt with the media, promoted visibility of the hospital in the community, assisted and entertained children in care - including children with special needs and those who were chronically ill.



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