Customer Service Security Officer
Resume:
Roshauna Hunter
Atlanta, GA 30303
(770)- 771-8832
**************@*****.***
Skills
Offering over eight years of enthusiastic customer service with in-depth knowledge of sales, retention, and resolutions. Seeking to use experience and communication skills to resolve, enhance, and transform the face of customer interaction. Expresses active listening, adaptability, conflict resolution, effective communication, and decision-making. Experience
April 2022- Present
Alliance Ground-Atlanta,Ga
Office Clerk
● Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment. Answers phones, directs calls to appropriate individuals, and prepares messages.
● Delivering out truck drivers
● Making sure truck drives have their proper freight
● Checking warehouse for freight
August 2019- August 2022
Sunstates-S.C.A.D. Atlanta,Ga
Security Officer
● Secures premises
● Secure personnel by patrolling property
● Monitoring surveillance equipment;
● Inspecting buildings, equipment, and access points 2
● Permitting entry
● Obtains help by sounding alarms.
● Prevents losses and damage by reporting irregularities
● Informing violators of policy and procedures; restraining trespasser August 2019 - November 2020
Trinity AME Learning Center, Atlanta GA - Floater/Teacher Assistant
● Work with the lead teacher to monitor the class schedule.
● Assist teachers with lesson preparation by getting materials ready and setting up equipment.
● Ensure the classroom environment is safe and clean.
● Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions.
● Collaborate with lead teachers to recognize issues students are facing and recommend solutions.
● Document student progress and communicate with parents to keep them informed.
● Help lead teachers to create lesson plans.
● Attend all training classes, parent conferences, and faculty meetings May 2018 - June 2019
Marta Mobility, Atlanta, GA - Driver
● Pick up passengers
● Fill out necessary paperwork to keep track on who I pick up, the miles, how they paid
● Help certain passengers on and off the bus and also into their homes and/or places they are being taken to
● Locking down wheelchairs when needed
August 2017 - May 2018
Laz Parking, Atlanta, GA - Cashier
● Greeting Customers & Employees
● Taking Multiple & Different Forms Of Payments
● Filling Out Necessary Paperwork
● Counting Till Before & After Shift
● Responsible For All Tickets From Customers
September 2017 - April 2018
All N One Security, Atlanta, GA - Security
● Secures premises
● Personnel by patrolling property
3
● Monitoring surveillance equipment
● Inspecting buildings and equipment
● Access points/permitting entry
● Obtains help by sounding alarms
● Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
November 2014 - August 2015
T-Mobile, Atlanta, GA - Customer Service
● Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store and over the phone
● Side-by-side selling to find personalized derive plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming devices,
● Guide customers through their purchasing experience thoughtful questions, informative answers and sharing expertise,
● Approaching service and sales needs with patience, honesty and empathy April 2013 - October 2016
Enterprise Car Rental, Atlanta, GA - Service Agent/Receptionist
● Detailed car care
● Assist with the transportation of current customers
● File customer paperwork
● Making inbound and outbound calls
● Making Reservations
● Walking around the cars to check for damage
● Accommodated the customers as much as possible
Education
Job Corp - Atlanta, GA
June 2011 - March 2012 High School Diploma
Certificate in Business & Finance
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