Janene Black

Zellwood, FL *****

ad3ceb@r.postjobfree.com

+1-407-***-****

Passionate self driven Sales Director with 5+ years in internet sales experience and business development, digital marketing campaigns, lead generation, direct consumer sales and customer retention. Committed to optimizing productivity while maintaining customer satisfaction before and after the sale. Proficient in creating strategies to boost sales and convert prospect to customer Work Experience

Internet Sales Director

Bill Bryan Automotive Group - Fruitland Park, FL

November 2020 to Present

• Implemented employee performance improvement programs by working alongside retail management resulting in a 70% increase in productivity

• Oversaw the continuous training and mentoring of 12 employees, using customer feedback surveys to improve customer satisfaction rates by 75%

• Provided a quality communication process by generating monthly reports and presentations allowing for coordination of input by CEO and general managers

• Planned, organized, and monitored digital marketing and advertising monthly to ensure the most conversions of budget and made changes according to changing trends

• Oversaw dealership management reports and daily profit reports Internet Sales Manager/Finance Manager

Advantage Chrysler Dodge Jeep Ram - Mount Dora, FL July 2017 to October 2020

• Responsible for communicating with all incoming opportunities and converting to customers while providing excellent customer service

• Provided sales staff with support finding the customers' needs and budget

• Qualified customer and submitted to banks, obtained all bank stipulations and pertinent documents for DMV

• Support for dealership compliance obligations

• Exceeded monthly goals with show/sale percentage of 68% and maintained a $1700-$2000 per vehicle profit in finance

Finance Manager

Lake Nissan - Leesburg, FL

November 2013 to April 2017

• Establish the need of finance and insurance products to customer while working with the financial institute to provide financial services to dealership customers

• Insured that all finance documents, State title documents, identification and stipulations were complete and included to guarantee efficient funding of contracts

• Established relationships with numerous financial institutions to be educated in new products and loan guidelines for dealership

Skills

• Point of Sales Systems

• Digital Marketing

• Personnel Management

• Training & Development

• Customer Service

• Communication

• Lead Generation

• Proficient in Microsoft Office

• Adobe

• Google

• Customer Retention

Management Programs

• Account management

• Presentation skills

• Business development

• Sales management

• E-commerce

• Sales

• Sales management

• Outside sales

• Direct sales

• Account management

• B2B sales

• CRM software

• Business development

• Customer service

• Dealership experience

• Marketing

• Customer acquisition

• Pricing

• POS

• Google Suite

• E-commerce

• Google Docs

• Presentation skills

• Social media management

• Digital marketing

• Recruiting

• Customer Relationship Management

• Strategic Planning

Assessments

Basic computer skills — Proficient

April 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Social media — Proficient

April 2023

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Management & leadership skills: Impact & influence — Proficient April 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Working with MS Word documents — Proficient

April 2023

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Written communication — Proficient

April 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Management & leadership skills: Planning & execution — Proficient November 2023

Planning and managing resources to accomplish organizational goals Full results: Proficient

Project timeline management — Proficient

April 2023

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Retail customer service — Proficient

November 2023

Responding to customer situations in a retail setting Full results: Proficient

Sales skills — Proficient

March 2023

Influencing and negotiating with customers

Full results: Proficient

Outside sales — Proficient

March 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Customer focus & orientation — Proficient

November 2023

Responding to customer situations with sensitivity Full results: Proficient

Inside sales — Proficient

November 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Marketing — Proficient

April 2023

Understanding a target audience and how to best communicate with them Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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