Customer Service Food
Resume:
Rayonna McClary
Reading, PA *****
****************@*****.***
Hard-working, detail-oriented worker with a variety of skill sets (customer service, food service) seeks stable position that allows me to learn and to grow. Skills include active listening; decision-making; working independently and as part of a team. CPR certified. Authorized to work in the US for any employer
Work Experience
Concentrix- call representative
Concentrix - Reading, PA
January 2022 to December 2022
Was a call representative/ customer service. helped people with TurboTax account and quick books account
• Answered incoming calls from customers who needed help setting up their accounts or had questions in general.
• Did screen shares with the customers who allowed me permission to make changes on their account.
• Helped customers with their taxes during tax season and was on the line if they needed any help throughout the process.
• Kept a good attitude with all customers on the other line and showed good customer service. In Home Caregiver
Helping Hands Healthcare - Reading, PA
February 2021 to September 2021
Took care of elder woman, changed them, fed them, walked them, cooked for them. I went to their houses to be their caregiver
• Made the client breakfast, lunch and prepped meals for them as well.
• gave the clients a bath, cleaned the house and also did their laundry as needed
• Made sure I kept them comfortable as possible with me being in their home and kept them company as much as possible.
Warehouse Worker
Warehouse Services, Inc. - Reading, PA
January 2019 to February 2021
I worked at multiple warehouses as a picker/packer. I was moving boxes or items. I also did assembly/ production and was also a machine operator . I have 3 years of experience in a warehouse
• picker packer
• machine operator
• kept a good attitude with all the other employees I was working with Call Center Representative
The Lead House
July 2020 to October 2020
• Identify customer needs, clarify information, research issues and provide solutions and/or alternatives.
• Manage inbound and outbound quickly and efficiently
• Follow communication scripts when handling different topics
• Upsell products when opportunities arise
• Build customer rapport and engagement with a positive attitude Cashier
McDonalds
August 2018 to February 2019
• Connect with customers to ensure they have a positive experience
• Help customers order their meals
• Partner with other Crew and Managers to meet daily goals and have fun
• Keep the restaurant clean
Education
High school diploma
Skills
• Caregiving
• Home Care
• Cooking
• Senior Care
• Meal Preparation
• Cleaning Experience
• Warehouse experience (3 years)
• Customer service (3 years)
• Call center (2 years)
• English
• Phone etiquette
• Data entry
• Communication skills
• Typing (3 years)
• Microsoft Word (2 years)
• Microsoft Excel (2 years)
• Telemarketing (2 years)
• Sales
Certifications and Licenses
CPR Certification
First Aid Certification
Food Handler Certification
Hospitality
OSHA General Industry Safety and Health
August 2018 to February 2023
CPR/AED for Professional Rescuers and Health Care Providers
Contact this candidate