Rayonna McClary

Reading, PA *****

ad3cdx@r.postjobfree.com

+1-610-***-****

Hard-working, detail-oriented worker with a variety of skill sets (customer service, food service) seeks stable position that allows me to learn and to grow. Skills include active listening; decision-making; working independently and as part of a team. CPR certified. Authorized to work in the US for any employer

Work Experience

Concentrix- call representative

Concentrix - Reading, PA

January 2022 to December 2022

Was a call representative/ customer service. helped people with TurboTax account and quick books account

• Answered incoming calls from customers who needed help setting up their accounts or had questions in general.

• Did screen shares with the customers who allowed me permission to make changes on their account.

• Helped customers with their taxes during tax season and was on the line if they needed any help throughout the process.

• Kept a good attitude with all customers on the other line and showed good customer service. In Home Caregiver

Helping Hands Healthcare - Reading, PA

February 2021 to September 2021

Took care of elder woman, changed them, fed them, walked them, cooked for them. I went to their houses to be their caregiver

• Made the client breakfast, lunch and prepped meals for them as well.

• gave the clients a bath, cleaned the house and also did their laundry as needed

• Made sure I kept them comfortable as possible with me being in their home and kept them company as much as possible.

Warehouse Worker

Warehouse Services, Inc. - Reading, PA

January 2019 to February 2021

I worked at multiple warehouses as a picker/packer. I was moving boxes or items. I also did assembly/ production and was also a machine operator . I have 3 years of experience in a warehouse

• picker packer

• machine operator

• kept a good attitude with all the other employees I was working with Call Center Representative

The Lead House

July 2020 to October 2020

• Identify customer needs, clarify information, research issues and provide solutions and/or alternatives.

• Manage inbound and outbound quickly and efficiently

• Follow communication scripts when handling different topics

• Upsell products when opportunities arise

• Build customer rapport and engagement with a positive attitude Cashier

McDonalds

August 2018 to February 2019

• Connect with customers to ensure they have a positive experience

• Help customers order their meals

• Partner with other Crew and Managers to meet daily goals and have fun

• Keep the restaurant clean

Education

High school diploma

Skills

• Caregiving

• Home Care

• Cooking

• Senior Care

• Meal Preparation

• Cleaning Experience

• Warehouse experience (3 years)

• Customer service (3 years)

• Call center (2 years)

• English

• Phone etiquette

• Data entry

• Communication skills

• Typing (3 years)

• Microsoft Word (2 years)

• Microsoft Excel (2 years)

• Telemarketing (2 years)

• Sales

Certifications and Licenses

CPR Certification

First Aid Certification

Food Handler Certification

Hospitality

OSHA General Industry Safety and Health

August 2018 to February 2023

CPR/AED for Professional Rescuers and Health Care Providers

Contact this candidate