Customer Service Data Entry
Resume:
NIDA SOHAIL
Union City, New Jersey *****
201-***-**** - ad3cdq@r.postjobfree.com
PROFESSIONAL SUMMARY
Motivated professional with extensive experience in customer service, sales and administrative tasks.
SKILLS
COMPUTER SKILLS
Microsoft Office/Word/Excel
/PowerPoint
Typing speed of 45 to 50 words per
minute
Internet Research
Customer Service
Mail Management
Time Management
Microsoft Office
Multi-Line Phone Systems
Critical Thinking
Data Management
Customer and Client Relations
Administrative Support
Data Entry Documentation
Report Analysis
WORK HISTORY
12/2014 to 10/2018 Administrative Assistant
Momeni Inc – Carlstadt, NJ
Restocked supplies and placed purchase orders to maintain adequate stock levels. Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management. Managed filing system, entered data and completed other clerical tasks. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. 04/2010 to 08/2012 Executive Receptionist
T&M Protection Resources- AIG
Managed conference room scheduling
Helped being resourceful for meeting participants
Managed visitor registration process at main entrance and building lobby Managed main front desk and reception area
Meet and greet visitors & direct them accordingly
Coordinate/maintain tools for work areas (pens, markers, sticky notes pads etc.) Be the tour guide for Executive Assistants and other guests Provided information about building offering / way finding Provided information for nearby attractions and restaurants Scheduled office meetings and client appointments for staff teams. Oversaw inventory materials monitoring, requisitions and supply re-stocking. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. 01/2008 to 09/2009 Receptionist/Marketing Assistant Peel Temp Services
Attended meetings with clients to discuss employment services Marketed the company's services by cold calling to various companies Effectively used Microsoft applications such as Word and Excel on daily basis Attended all incoming phone calls, guests and applicants Attended clients & applicants at front desk
10/2007 to 01/2008 Customer Service Representative Citi Cards/MasterCard
Attended a rigorous six week training session to develop customer service expertise
Handled inbound customer requests regarding account information, account maintenance, balance transfers, and referrals
Initiated and verified new customer membership applications 05/2006 to 10/2006 Inbound Call Agent
Tann Select
Handled customer inquiries and complaints with professionalism and courtesy Offered customer focused solutions using knowledge and experience Activated customer membership cards while resolving any underlying issues during the process
Received phone orders and completed all finalization procedures including all data entry
02/2004 to 01/2005 Sales Associate
Primus Canada
Administered strategies to undertake the requirements of both sales and loyalty programs set by company
Developed a thorough understanding of communicating through inbound and outbound calls
Successfully met performance objectives in sales and quality Continuously achieved sales targets on a day-to-day basis EDUCATION
2008 Office Administration & Customer Service Co-op Program Information Technology Microsoft Office
Dufferin Peel Co-op Centre
2001 High School Diploma
Burnhamthorpe Collegiate Institute
LANGUAGES
Urdu
Native or Bilingual
Hindi
Full Professional
Contact this candidate