ALICIA WALTON

**** ** ******* ****. ************, FL. 32256 ad3cci@r.postjobfree.com 248-***-****

Innovative and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing departmental educational strategies, and coaching individuals to success. Over 19 years of mortgage, banking, and finance industry experience. Skilled in exceptional communication, supervision and making critical decisions facing corporate challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations and developing opportunities that further establish organizational goals.

CORE COMPETENCIES

Excellent Written and Oral Communication Skills Exceptional Analytical and Accounting Abilities

Strong Ability to Work with Teams Efficient in Customer Service Metrics

Extensive Knowledge Process Improvement Proficient in Reconciliation Methods

PROFESSIONAL EXPERIENCE

Sam’s Club, Jacksonville, FL 2023-Current

Front End Manager

Assist members with transactions utilizing registers or self-checkout area and ensuring club pick up orders are filled.

Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise.

Provide funds for register operation, preparing daily deposits, preparing and overseeing Cash Fund Transfers and investigating overages and shortages in cash register drawers.

Communicate and implement processes and practices to meet business needs by collaborating with managers, co-workers and customers.

Support membership by providing information on membership types, programs, and benefits, processing memberships and renewals, upgrades, and credit accounts.

Digital Risk, Jacksonville, FL 2020-2023

Processing Team Leader/Manager Bank of America

Responsible for delegation of daily client contact needs to the processing team.

Oversee pipeline performance of employees and specific teams.

Lead the team and empower employees to make decisions in the best interest of both business & staff.

Set short and long-term goals to ensure meeting company initiatives.

Delegate tasks according to the needs of clients, team and business needs.

Digital Risk, Jacksonville, FL 2019-2020

Mortgage Loan Processing Manager BBT Bank

Designated Subject Matter Expert.

Train new hire employees via remote web-ex system.

Assist new hires with technical decision making & communication skills with internal/external clients.

Provide highly skilled assistance in processing residential mortgage loan applications.

Review & collect the appropriate documentation from the client for underwriting review.

Collect, review & calculate several types of income metrics for required documentation.

First Florida Credit Union, Jacksonville, FL 2019-2019

Loan Processor/ Jr. Underwriter

Request, review & calculate several types of income sources required.

Order Title Commitment, Appraisals & Flood Certifications.

Schedule loan closings with clients & Loan Officers.

Pay off creditors and provide pay off checks at loan disbursement.

Close loans, fund loans & send funding documents to the County for recording.

Digital Risk, Jacksonville, FL 2018-2019

Junior Underwriter Bank of America

Review, verify and calculate Salary, Commission, Pension & Social Security Income.

Review Policies and Procedures for qualifying applicants for accurate qualifications.

Verify employment and income information.

Provide reviews on credit history and calculate the applicant’s assets and collaterals.

Order Title’s (appropriate), Appraisals, Payoffs, & Flood Certificates.

Citibank NA, Jacksonville, FL 2006-2017

Senior Mortgage Loan Processor

Process purchase and refinance loan transactions.

Review Closing Disclosures & Loan Estimates.

Review and sign off on underwriting conditions.

Verify mortgage guidelines for available products and programs.

Scheduled loan closing for clients.

PROFESSIONAL BACKGROUND

Extremely proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook). Skilled in Zoom Meetings, Google Meetings, and various Virtual Meeting Platforms. Experience with SharePoint for Project and Document Management. Adaptable to a virtual or face-to-face work environment. Types 47 WPM. 200 Keystrokes.

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