Customer Service Data Entry
Resume:
Ky'Andra Byars
Apopka, FL *****
*********@*****.***
#ReadyToWork
Authorized to work in the US for any employer
Work Experience
Key Carrier/Manager
Dollar General - Ocala, FL
February 2023 to June 2023
• Arriving early to open the store and start preparations for the day.
• Leaving late to close the store.
• Assisting with customer service.
• Ensuring that the store is clean and organized.
• Managing the alarm system, including setting and disarming it.
• Ensuring that the security system is in working order.
• Assisting cashiers in periods of high customer volume.
• Supervising the cleaning and delivery staff and overseeing them outside of business hours.
• Identifying problems with working conditions and reporting them to management.
• Offering support and training to new employees.
• Performing product demonstrations to customers.
• Assuming managerial responsibilities in the event of management absentees.
• Responding to emails and phone calls.
Prior Authorizations Representative
Cigna - Orlando, FL
September 2020 to November 2022
PCA's work to research and resolve problems in a timely manner and assist members in understanding and maximizing the use of their pharmacy distribution program.
Handled customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.
Assisted customers with a warm and professional attitude
Assisted customers with questions
Handled emails, inbound calls, and outbound calls
Managed customer accounts
Performed data entry for shipments, orders and customer information
Provide callers with Prior Authorization status
Initiate Prior Authorizations
Customer Service Specialist/Stocker
CVS - Apopka, FL
April 2020 to July 2020
Stock Shelves
Pharmacy Cashier
Front Cashier
Team Lead
City Barbeque - Decatur, GA
August 2018 to September 2019
Trained new employees on the cash register and other areas.
Provided a positive attitude when interacting with guests. Clinical Care Advisor
Walgreens Call Center - Orlando, FL
July 2017 to November 2017
Used a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documented customer interactions, records details, complaints, comments and actions taken.
Dispatch Route Monitor
Innovel Solutions - Winter Park, FL
March 2016 to June 2017
Answered drivers gate calls to assist drivers with the customers when they can't fix a problem, or even if they can. When the delivery team job was done, I provided a control/ confirmation code. Education
Diploma in Administrative Office Management
Seminole State College - Altamonte Springs, FL
October 2018 to October 2018
Diploma
Apopka High School - Apopka, FL
June 2008 to June 2008
Skills
• Logistics
• Front desk
• Pharmacy technician experience
• Computer operation
• Administrative experience
• Office manager experience
• Dispatching
• Patient care
• Cashiering
• Data entry
• Computer literacy
• Sales
• Microsoft Word
• Customer support
• Food preparation
• Typing
• Customer service
• Medical terminology
• Insurance verification
• ICD-10
• Phone Etiquette
• Medical Records
• Product Demos
• Order entry
• ERP systems
• Customer service
• Typing
• Supervising experience
• Front desk
• Driving
• Cash register
• Microsoft Access
• Sales
• Cash handling
• Cold calling
• Medical records
• Research
• Medical terminology
• ICD-9
• EDI
• ICD-10
• Account management
• Windows
• Microsoft Project
• EMR systems
• Clerical experience
• Office management
• Customer relationship management
• Conflict management
• Product demos
Certifications and Licenses
Driver's License
April 2016 to April 2028
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