GNANASELVIN SEBASTIN

Contact: +91-932-****-*** E-Mail: ad3cc2@r.postjobfree.com Location: Maharashtra, India

LinkedIn: https://www.linkedin.com/in/gnanaselvin-sebastin-943960177/ Skype: Gnanaselvin

Versatile and customer-centric Hospitality professional with over 12 years of experience in providing fast and quality service in various serving environments with a strong background in buffet services, food & beverage service, restaurant & bar operations, food safety and customer relationship management

Promoting guest satisfaction through exceptional service and maintaining high standards/ etiquettes of the restaurant

Efficient in providing outstanding 5-star guest service including serving food & beverages, resolving queries/complaints raised by the guests

Hands-on experience in guiding the guests through the menus while demonstrating thorough knowledge of the food & beverage menus

An articulate communicator, results-driven, eye-for -detail with strong skills in carrying out performance management

AREAS OF EXPERTISE

Restaurant & Bar Operations Buffet Services Hospitality Services Food & Beverage Service Customer Service Bar Cleanliness Kitchen Management Inventory Management Beverage Upselling Customer Relationship Management Quality Assurance Food Safety SOP Management Hygiene & Safety Management Time Management

CAREER CONTOUR

Currently working with Mamula Island Hotel Montenegro as Food and Beverage Supervisor.

NSCI Food and Beverage Executive March 2022 - Oct 2022

Waiter @ Viking Ocean Cruise Mar 2015- Feb2022

Guest Service Associate @ Taj Lands Ends June 2013- Apr 2014

Assistant Steward (Food & Beverage) @ Taj Lands Ends Nov 2010- May 2013

Overall Key Deliverables

Managing buffets and ensuring it is clean at all times

Maintaining cleanliness of all Dining Utensils, Kitchen and Storage Areas

Quickly & politely responding to guest regarding menu assist and with menu selections

Responsible to greet & welcome guests with a warm smile

Anticipating unexpected guest need and reacts promptly & tactfully

Processing and providing the payments by exact billing & top-notch quality service to guests

Involve in shift closing on the point of sales terminal & tally cash and credit card settlements

Maintaining and consistently implementing hotel brand standards & standard operating procedure (SOP)

Conducting inventory checks for every month on all operating equipment and supplies

SCHOLASTIC & ACCREDITATION

Bachelor in Hotel Management 2012

Training

1 month training in Food & Beverage from Umaid Bhawan Palace, Jodhpur, India

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