LATOYA 443-***-**** latoyagilmore**@GILMORE gmail.com

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. SKILLS

EXPERIENCE

08/2020 to Present (Self Employed) Hairstylist

ExperTee Braids LLC

05/2018 to 08/2020 (Remote) Office Clerk/Customer Service Supervisor Baltimore County Federal Gov

10/2015 to 05/2018 Data Entry/Account Administrative Representative Kaiser Permanente

● Efficient and Detail-Oriented

● Technical Support

● Medical Insurance Rep

● Supervisory Experience

● Sales

● Email Support

● Salesforce

● Zendesk

● Understanding Customer Needs

● Creative Problem Solving

● Call Documentation

● Order and Refund Processing

● Data Entry

● CRM Software

● Live Chat Support

● Microsoft Office

● Billing

● Educate guest on proper hair care

Create repeat business by developing long term relationships with regular customers

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● Sanitize work stations and salon equipment for safety purposes

● Developing new hair styling techniques using creativity & knowledge of trend Cross trained in multiple departments to know all company needs and train new employees.

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● Analyzed and updated all necessary changes to Salesforce software

● Processed customer service requests via phone support and email support

● Customized CRM using the most up-to-date tools (i.e., workflows, triggers) Noted customer correspondence in CRM to track requests, problems and solutions.

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Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

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Audited internal data and processes to identify and manage initiatives, improving business performance.

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● Recommended metrics and models based on observed trends. Worked with internal teams to understand business needs and changing strategies.

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Performed administrative tasks and assisted in executing business solutions

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Successfully entered data into company database and validated the accuracy of valuable company information

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12/2013 to 10/2015

Customer Service Representative

Toyota Financial Services

EDUCATION AND TRAINING

DEGREE/DIPLOMA

Currently in School

SCHOOL NAME: Community College of Baltimore County Used and analyzed data from automated information aggregators to update the database

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Generated data reports, enter company findings into the database and perform backups

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Supported data entry across departments as requested, switching promptly to new projects. new hair styling techniques using creativity & knowledge of trend

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Cross trained in multiple departments to process customer service requests

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● via phone support, email support or live chat when needed. Documented customer correspondence in CRM to track requests, problems and solutions.

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Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

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Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

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Assisted customers by providing confirmations, answering questions and offering general information.

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