Michael Primrose

*****

ad3cap@r.postjobfree.com

+1-213-***-****

Authorized to work in the US for any employer

Work Experience

Senior Developer

TNAA

April 2019 to January 2024

Developed and support software and database applications for internal projects

Ensured project development/features remain in scope and proactively communicate with the team throughout the course of projects

Demonstrated ability to work as part of an application development team; create task lists, timelines and deliverables, work to meet project schedules determined by others

Consulted with end users to test and debug applications to meet client needs

Worked extensively with users to troubleshoot emergent issues for immediate resolution or ticketing

Created, modified, and tracked to completion development tasks based on user issue reporting via helpdesk software, Jira, and Confluence

Created and updated user-facing knowledgebase articles

Created and updated internal documentation on Confluence

Trained incoming developers on internal policies, business knowledge, developemnt standards, etc.

Participated in regular agile scrum iterations, including requirements gathering, research, planning, development, code review, testing, deployment, and troubleshooting when necessary IT Director

Claimlogix

January 2015 to April 2019

Building relational database application for new company based in Filemaker 12+, including multiple table instances and relations, layouts, reports, scripting navigation and data control, user and security policies, and web portal

Performed regular server and database maintenance, updates, and troubleshooting

Wrote IT policy documents, including Acceptable Use, BYOD, Business Contunity, Information Security, Change Control Standards

Supervisor

HARD COPY

April 2011 to April 2016

Led new project development for several clients

Programmed and assisted in development of new Filemaker database

Directly supervised 6 employees in Telecom. Dept. and 4 in Production Dept.

Assessed efficacy of and redesigned various departmental and office-wide procedures to transition towards a paperless environment

Performed basic tech-support, as needed, on Oracle SQL database, software, office equipment, and networking hardware

Became a problem-solving resource for coworkers in support of management and executives Manager

CIS Legal Copy Service

August 2008 to April 2011

Directly supervised an office of 10-15 employees

Make HR decisions, including interviews, hiring, firing, and disciplinary action

Responsible for monitoring overall office performance, tracking performance metrics and goals, and developing or modifying strategies for achieving those goals

Responsible for ensuring specific goals are met, including 1000 invoiced services per month and 250 files or $150k per month in collections is received

Completed legal research projects on various topics, mostly regarding Workers' Compensation discovery issues

Worked extensively with programs such as Microsoft Excel, Word, Frontpage and Access as well as Adobe Acrobat, Distiller, and Designer

Education

MA in Political Science

CSU Fullerton - Fullerton, CA

2005 to 2007

Skills

Troubleshooting (13 years)

Adobe Acrobat

REST (5 years)

Relational databases (13 years)

Excel (10+ years)

Customer Relations (5 years)

Filemaker Pro (13 years)

Training & Development (5 years)

C++ (2 years)

Scripting (13 years)

Kanban/Scrum (4 years)

Word (10+ years)

Project Development (6 years)

Agile (5 years)

Database Development (13 years)

Problem Resolution (13 years)

SQL (2 years)

Customer Service (2 years)

Powerpoint (10+ years)

Supervisor (8 years)

Jira

JavaScript

Requirements Gathering

Business Requirements

Waterfall

XML

APIs

REST

Relational databases

Agile

Confluence

Scrum

Debugging

Scripting

Requirements gathering

Databases

Business requirements

Kanban

Application support

Adobe Acrobat

Help desk

Training & development

Interviewing

Customer service

Supervising experience

Legal research

Software development

Additional Information

Mensa Member, 2013-Present

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