Project Development Senior Developer
Resume:
Michael Primrose
*******.*.****@*****.***
Authorized to work in the US for any employer
Work Experience
Senior Developer
TNAA
April 2019 to January 2024
Developed and support software and database applications for internal projects
Ensured project development/features remain in scope and proactively communicate with the team throughout the course of projects
Demonstrated ability to work as part of an application development team; create task lists, timelines and deliverables, work to meet project schedules determined by others
Consulted with end users to test and debug applications to meet client needs
Worked extensively with users to troubleshoot emergent issues for immediate resolution or ticketing
Created, modified, and tracked to completion development tasks based on user issue reporting via helpdesk software, Jira, and Confluence
Created and updated user-facing knowledgebase articles
Created and updated internal documentation on Confluence
Trained incoming developers on internal policies, business knowledge, developemnt standards, etc.
Participated in regular agile scrum iterations, including requirements gathering, research, planning, development, code review, testing, deployment, and troubleshooting when necessary IT Director
Claimlogix
January 2015 to April 2019
Building relational database application for new company based in Filemaker 12+, including multiple table instances and relations, layouts, reports, scripting navigation and data control, user and security policies, and web portal
Performed regular server and database maintenance, updates, and troubleshooting
Wrote IT policy documents, including Acceptable Use, BYOD, Business Contunity, Information Security, Change Control Standards
Supervisor
HARD COPY
April 2011 to April 2016
Led new project development for several clients
Programmed and assisted in development of new Filemaker database
Directly supervised 6 employees in Telecom. Dept. and 4 in Production Dept.
Assessed efficacy of and redesigned various departmental and office-wide procedures to transition towards a paperless environment
Performed basic tech-support, as needed, on Oracle SQL database, software, office equipment, and networking hardware
Became a problem-solving resource for coworkers in support of management and executives Manager
CIS Legal Copy Service
August 2008 to April 2011
Directly supervised an office of 10-15 employees
Make HR decisions, including interviews, hiring, firing, and disciplinary action
Responsible for monitoring overall office performance, tracking performance metrics and goals, and developing or modifying strategies for achieving those goals
Responsible for ensuring specific goals are met, including 1000 invoiced services per month and 250 files or $150k per month in collections is received
Completed legal research projects on various topics, mostly regarding Workers' Compensation discovery issues
Worked extensively with programs such as Microsoft Excel, Word, Frontpage and Access as well as Adobe Acrobat, Distiller, and Designer
Education
MA in Political Science
CSU Fullerton - Fullerton, CA
2005 to 2007
Skills
Troubleshooting (13 years)
Adobe Acrobat
REST (5 years)
Relational databases (13 years)
Excel (10+ years)
Customer Relations (5 years)
Filemaker Pro (13 years)
Training & Development (5 years)
C++ (2 years)
Scripting (13 years)
Kanban/Scrum (4 years)
Word (10+ years)
Project Development (6 years)
Agile (5 years)
Database Development (13 years)
Problem Resolution (13 years)
SQL (2 years)
Customer Service (2 years)
Powerpoint (10+ years)
Supervisor (8 years)
Jira
JavaScript
Requirements Gathering
Business Requirements
Waterfall
XML
APIs
REST
Relational databases
Agile
Confluence
Scrum
Debugging
Scripting
Requirements gathering
Databases
Business requirements
Kanban
Application support
Adobe Acrobat
Help desk
Training & development
Interviewing
Customer service
Supervising experience
Legal research
Software development
Additional Information
Mensa Member, 2013-Present
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