Jessica R. Jackson

Mainframe Systems Analyst

ad3ca7@r.postjobfree.com 205-***-**** linkedin.com/in/jessica-jackson-42719442

Senior IT professional with more than 25 years of success in translating organizational goals and customer requirements into powerful new mainframe architecture and enhancements. Top-tier interpersonal and communication skills which allow for driving cross-functional collaboration during the end-to-end project lifecycle. Comprehensive experience in designing, coding, testing, debugging, and mentoring junior staff members.

IT Skills:

Languages: Cobol JCL EASYTRIEVE CICS C# SQL JAVA PLX

Software Supported: TRYSN (Deposits, Savings, CD/IRA) Alltel IMPACS/Savings Vector4 ACAPS CSF

Knowledge of: ACH/PEP, MAXTEC, Escheatment, GL /AR/AP, CIF,CSF,OFAC,BANKPRO, ACLS

Tools IBM JCL Utilities, ENDEVOR, CA7, FILEAID, PANVALET, JIRA, MURAL

PROFESSIONAL EXPERIENCE

z/OS SITE RELIABILITY ENGINEER/ DFSMS-HSM Software Development – Remote IBM, Austin, TX Jun 2021 – May 2023

Automated the testing of APARs for regression testing for 2.3, 2.4 and 2.5. In addition, testing for new DFHSM 3.1 release using Galasa, Eclipse, Java (test case execution and virtual initial program loads (IPLs), GitHub, Jira, Mural, zOS, and VMX. Demonstrated continued success as an active contributor within agile environments during front- and back-end programming activities using JCL, Java, and PLX.

Inherited the task of learning a new regression process (requiring in-depth review of notes by the previous Russian team and learning new software, Java, VM environments, REXX, and console commands) and spearheaded the successful beginning of regression testing for a new release within the first six months of tenure.

Earned recognition from managers and coworkers for advanced abilities regarding knowledge transfer from an external source and the ability to self-teach and outperform expectations after becoming the Site Reliability Engineer for multiple systems (using in-depth application support experience).

Senior Software/System Architect (Mainframe) – Contract Tucker-Rose & Associates, Austin, TX Feb 2020 -June 2021

Leveraged expertise in DASD, JCL, COBOL, File-Aid on TSO, and multiple LPARs during system support activities. Oversaw the successful completion of IPL for a backups and tape systems (Oracle SL8500, IBM 3500, and TS7770). Utilized JES3, JES2 and zOS 2.3/2.4 during daily activities and long-term projects.

Drove the successful installation of a TS7770 server and the support of DFSMS in learn as you work environment for Austin and Philadelphia Disaster Recovery processes by building a positive relationship with a third-party vendor (based on ability to translate needs into clear goals) and gaining full leadership and guidance over IPL and installation.

Liaised between coworkers and system engineers to ensure a full-scope approach to cross-functional assistance and support and significantly improve the focus on team culture and overall morale.

Senior Mainframe Engineer – Remote M&T Bank, Buffalo, NY Sept 2018 -Oct 2019

Identified and resolved the root cause of issues encountered during support and maintenance activities on zOS mainframe using ISPF and TSO for projects on Software Application ACAPS 6.0. Updated and maintained project tracking notes using agile methods and Jira.

Senior Mainframe Engineer Regions Financial Corporation, Birmingham, AL Apr 2015 – Apr 2018

Collaborated with business analysts and project management staff during main support for ACH/PEP, application development, and maintenance activities. Translated requirements into streamlined documentation, flowcharts, and data mapping. Authored code and scripts for gathering and analyzing data for reporting or dashboard usage by the audit team.

Awarded with promotion from Senior Data Analytic Developer due to track record of success.

Macess Technical Consultant Sungard Systems International Inc., Birmingham, AL Aug 2014 - Apr 2015

Translated project plans and requirements during the design and execution of new test cases. Delivered the level of service needed to maximize satisfaction and uptime for a client’s healthcare software.

Senior Business Analyst Consultant – Contractor Iberia Bank, Birmingham, AL Oct 2013 – Feb 2014

Updated and created sources for target mapping documents during data mapping activities. Transformed data into new insights as needed using statistical analysis.

Business Intelligence Analyst/Developer Regions Financial Corporation, Birmingham, AL Jun 2012 – Aug 2013

Assisted multiple departments by building reports against data warehouse databases, creating SQL queries (for validating data, cubes predictive analysis, and data integrity). Equipped junior team members with the training and mentorship needed for success.

Headed the on-time completion of all deadlines during software updates, program customization, and nightly support activities for multiple applications.

Identified and resolved the root cause of emerging or recurring concerns to gain steady improvements in application performance and uptime.

Achieved multiple vertical promotions over a 10+ year tenure due to leadership, data analysis, and collaboration skills.

Systems Engineer IV /Programmer Analyst Regions Financial Corporation, Birmingham, AL Oct 1998 - Jun 2012

Responsible system support and application development while providing training of junior team members various applications.

Programmer Analyst Compass Bank Jun 1998 – Oct 1998

Provided application development and on-call support for Alltel/Systematics Impacts / Savings Time

Programmer Analyst SouthTrust Bank Jul 1996 – Jun 1998

Responsible for Alltel Savings Support

On-call Support provided for Alltel IMPACS and Savings Time Applications

Programmer Trainee Wedlo/DBA Lorches Jul 1990 – Jun 1996

Responsible for application support of manufacturing and financial software

On-call Support provided for store cash registers and POS

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