Customer Service Administrative Assistant
Resume:
Sharanda Brintley
Mooresboro, NC *****
****************@*****.***
One thing that I can say about myself is that I'm a very hard worker. There is nothing I cannot do when I put my mind to it. You will be very happy if you add me to your team. I'm a fast learner with years of exceptional customer service experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Adult Medicaid Caseworker
Cleveland County Department of Social Services - Shelby, NC February 2023 to Present
• Evaluate clients for Medicaid
• Work on government systems to determine eligibility for government assistance
• Create Spreadsheet for caseload
• Customer Service for clients on the telephone and in person interviews to answer questions or conduct the application process.
• Troubleshoot app online so clt can make the necessary changes to there portal.
• Keep daily log of recerts
Temp. Ends June 21st
Department of Social Services
December 2020 to Present
• Customer Service
• Calling clients to gather information for energy programs
• Entering information into the system to approve or deny client for energy assistance
• Calling electrical vendors to make pledge (payment) toward bill or get breakdown of electrical bill
• Creating spreadsheets and emails for performance. Front Desk Administrative Assistant
Clemson Eye - Greenville, SC
July 2021 to February 2023
• Check patients in and out on NextGen software
• Schedule Retina and Wellness appointments
• Handle appointments for cataract clinic and lasik surgery
• Help patients with optical needs. Picking out glasses, ordering glasses.
• Verifying insurance (vision insurance and medical insurance)
• Help patients with cataract paperwork and evaluation for the doctors
• Handle billing for techs and scribs
Administrative Assistant/Intake Coordinator
Law Offices of Regina Taylor
June 2020 to December 2020
• Called clients about billing and took payments over the phone or sent link via email for payment
• Scheduled court cases, depositions, and mediations
• Scheduled appointments for clients
• Took intake, gather information for clients to schedule appointments for divorce, adoption, and misdemeanor.
Administrative Assistant
White Oak Manor Shelby - Shelby, NC
August 2019 to May 2020
• Answer phones, accounts payables, order supplies for company, assist with activities, customer service and etc.
• Scheduled hotels and appointments for Healthcare Administrator
• Scheduled interviews and health screenings for upcoming healthcare providers Administrative Assistant
Monarch Behavioral Health
October 2017 to August 2019
• Front Desk personnel
• Deliver exceptional customer service
• Handling day to day operations of mental health
• Scheduling appointments and calling to confirm
• Organizing spreadsheets of daily operations
• Handling medical records forms and scanning them into charts
• Interacting with patients making sure they receive the services that they need.
• Sending and answering all emails
• Exceptional in all Microsoft Office
Medical Data Systems
Administrative Assistance
• Answer Telephones
• Inventory for hospital overdue bills
• Called patients about overdue hospital bills
• Check and Card handling for payments
• Spreadsheets for paid and not paid bills
Assistant Office Manager
Preferred Medical Assistance
August 2015 to January 2017
Jun-Dec 2014
• Delivered exceptional customer service
• Handled day to day operations of office
• Data entry and Spreadsheet operation
• Efficiently solved client issues
• Sorting and Mailing Correspondences
• Submitted Applications in timely manner
• Record and Database keeping
Lead Instructor
Rutherford Life Services
2013 to 2014
• Was responsible for mental health patients age 16 and up
• Daily lesson and Activity Planning
• Professionally greeted family members and sponsors Bank Teller
State Employee Credit Union
2012 to 2013
• Responsible for scanning checks and money handling
• ATM Deposits
• Greeted Customers and Answering phones
Education
Associates Degree
Gaston College
Present
High School Diploma
Crest High School
2009
Skills
• Performance- driven and results-oriented administrative professional with diversified experience in organizational and project management. Background includes payment processing, data input, spreadsheet development and customer service/support. Excellent verbal and written communication skills, highly organized and effective in managing and coordinating daily office projects.
• Customer Service
• Problem Solving
• Mathematical Aptitude
• Sorting and Processing
• Money Handling
• Team Collaboration
• Point of Sale System Operations
• Data Entry
• Word Processing
• Filing and Organizing
• Record Keeping
• Inventory
• Oral and Written Communication
• Microsoft Office
• Medical Records
• Accounts Payable
• Bookkeeping
• QuickBooks
• Office Management
• Microsoft Outlook
• Accounts Receivable
• Personal Assistant Experience
• Clerical Experience
• Human Resources
• Medical terminology (5 years)
• Typing (10+ years)
• Medical Billing
• EMR Systems
• Medical office experience (6 years)
• Medical Coding
• Insurance Verification
• Optical experience (Less than 1 year)
• Next generation sequencing (Less than 1 year)
• Windows (10+ years)
• Executive administrative support
• Personal assistant experience
• Microsoft Office
• Microsoft Outlook Calendar
• Communication skills
• Google Suite
• Bookkeeping
• Front desk
• Accounts payable
• Clerical experience
• Social media management
• Typing
• Research
• Human resources
• Customer service
• Medical records
• Medical terminology
• Desktop administration
• Accounts receivable
• Office management
• Cash handling
• Medical coding
• Hospital experience
• Medical office experience
• Time management
• Care plans
• Property management
• Organizational skills
• Phone etiquette
• Filing
• English
• Data entry
• Writing skills
• Computer skills
Contact this candidate