JAMES C. FORTY

A+ Cobol C C++ Java Network +

Murfreesboro, TN ad3c9m@r.postjobfree.com 629-***-**** SUMMARY OF QUALIFICATIONS

Dependable, energetic, results oriented, U.S. Army Veteran and IT Professional with several years of significant experience and training in IT troubleshooting, problem solving, ability to assist with operating various computers and networking systems, peripheral equipment, and related tools such as personal computers, printers, monitors, copiers, servers, hard drives, scanners, local area networks, network switches, and onsite or remote technical support. Up-to-date knowledge of computer operating systems, and ability to provide consistent, friendly, and helpful IT service. Experience with different versions of Windows operating systems, and file sharing. Extensive experience working with Microsoft Office products and accomplished inside and outside IT Technician, bringing more than 10 years software and hardware installation and maintenance to servers and desktops and 13 years as an outside Service Technician, installing telecommunications (Fiber Optic and Copper cable) and related equipment. Currently seeking a professional career position as an IT Technician where my knowledge, skills, and abilities can be fully utilized to add value to your team. PROFESSIONAL ACHIEVEMENTS AND HIGHLIGHTS

Skilled in planning network installations and ensuring orders, plans, and technical specifications are followed.

Established both Voice and Data networks including running, pulling, and terminating cables.

Verified services by testing circuits, equipment, and alarms, and troubleshooting and repairing any technical issues.

Singlehanded installed and configured telephone lines for 5 clients in a single day.

Conferred with clients to assess their telecommunication installation requirements and preferences.

Identified problems associated with installations and service, according to specified protocols and repaired as needed.

Followed codes, regulations, and standards ensuring all installations and configuration work was standardized.

Evaluated, established, repaired, and maintained residential and commercial servers, desktops, and networks.

Diagnosed and fixed issues by remotely accessing customer networks with a 100% customer satisfaction rating.

Proposed, installed, and maintained Data backup solutions, wired, and wireless networks for hundreds of clients.

Promoted ITSM products and built brand loyalty by demonstrating software to Fortune 1000 corporations. EDUCATION

Waubonsee Community College, Theoretical Computer Programming Sugar Grove, IL McHenry County College, Computer Programming McHenry, IL High School Diploma, Barrington High School Barrington, IL PROFESSIONAL LICENSES CERTIFICATIONS

Certification: Google+ (Systems Administrator, Site Reliability Engineer, Senior IT Support and Advanced IT Technician) Anticipated: 03/2024 License: GLTGC Casio Gaming License 2011

Certification: A+ (Current, 2010) and Network +, CompTIA 2010 Certification: Fiber Optics Installer (Exp. 2014), ETA International 2010 MILITARY SERVICE

U.S. Army Ranger, E-5, 10 years Honorable Discharge SKILLS

Systems Administration Help Desk Services Technical Support Knowledge Systems MS Office Products Windows Servers and OS Time-Management Computer Networking Software Implementation Coding Ability Problem-Solving Programming Cobol, C, C++, Java Application Development Network Maintenance Network Installations Technology Repair Leadership Skills Software Installations Server Maintenance Hardware/Software Updates Software Development Technology Sales Adaptable and Dependable Attention to Detail Customer Service and Support Troubleshooting LAN and WAN Networks EMPLOYMENT CHRONOLOGY

2011 – 2023 Service Technician, AT&T Plaquemine, LA 2010 – 2011 IT Technician, Gun Lake Casino Grand Rapids, MI 2007 – 2010 Desktop and Network Technician, C&W Computers Stuart, FL 2005 – 2007 Onsite IT Technician, Niche Networks Hayward, CA 2000 – 2005 Software Sales Engineer, Remedy Software Corporation Mountain View, CA