Christopher Diangelis

Township of Howell, NJ

ad3c8f@r.postjobfree.com

+1-973-***-****

Professional IT Administrator with extensive background in Computer Room within large Data Center Operations across multiple platforms (Windows and Unix). Extremely effective problem solver, confident in managing systems, disaster recovery projects, and teams in different IT settings. Possess excellent communication skills with the ability to interface with Sr. System Administrators to identify needs and ensure 24/7 system availability to clients. Highly effective at adapting to needs, managing multiple priorities and meeting aggressive deadlines in a fast-paced environment.

Work Experience

Level III Desktop Support (Contract)

TCS/New York Life - Remote

December 2020 to Present

1. Assist users with network account lockouts and password updates/resets. 2. Install and configured Laptops and Desktop, with new Windows 10 Operating System.

3. Ensured that the applications are functioning as specified, and provide technical support as a global team.

4. Scheduled deployment of laptops to remote users and assisted with setup and data transfer. 5. Ticket monitoring/creation via Service Now.

6. Mapped network shared drives and setup of OneDrive Level III Desktop Support (Contract)

First Energy/Compucom - Holmdel, NJ

January 2020 to December 2020

1. Appointed to lead for setup/distribution of new laptops for 800+ staff members via Semantic Management Console

2. Conduct training and troubleshooting for users on Windows 10 and OneDrive 3. Train and mentor new IT team members for daily operations and procedures, including Imaging, ticket creation via

4. HP Service Manager and monitoring Service Now

End-Point Operations (Contract)

AAA Mid-Atlantic - Township of Hamilton, NJ

April 2018 to January 2020

1. Trained users on Windows 10 OS.

2. Utilized SCCM to image new laptops/desktops.

3. Conducted deployment of laptops and PCs to desks and managerial offices. 4. Updated user groups, permissions and account in Active Directory 5. Assess and troubleshoot various issues for users Applications Support Consultant

NNIT/ Novo Nordisk - Princeton, NJ

July 2018 to December 2018

1. Ensured that the applications are functioning as specified, and provide technical support as a global team.

2. Utilized SCCM and MDT to manage PCs and Laptops deployments. 3. Utilized ShareGate migration software to migrate large amounts of data from users local drives to the cloud (OneDrive).

4. Provided updates and permissions and account in Active Directory 5. Implemented application patches and custom-built enhancements to existing systems. 6. Offered a stable solution and actively contribute to upgrades, new technical solutions and new functionalities as a trusted advisor.

Network Operations Center/NOC Analyst (Contract)

PrincetonHCS/PENN Medicine - Princeton, NJ

November 2017 to July 2018

1. Utilized LANDesk ticketing system to support 1200+ end users 2. Build out desktops/laptops and Thin Clients with new hardware and OS image of Windows 7

3. Server maintenance, patching and upgrading, as well as setting up weekly-monthly-year end backup’s 4. Assist users with network account lockouts and password updates/resets 5. Utilized SCCM and MDT to manage PCs and Laptops deployments. 6. Deployment of new PENNMed/Epic hardware, training users on the new format of software. OS/data Migration (Contract)

Church & Dwight - Princeton, NJ

September 2017 to November 2017

1. Assisted users with transferring of all their data to OneDrive and restoring on new devices and/or operating systems

2. Utilized Import and Export Wizard to safely transfer Outlook Data Files (.pst) to Office 365 email 3. Updated file extensions for invalid file names with special characters so that OneDrive will allow transfer.

4. Assisted users with logging in to Office 365 on desk top/lap top & mobile devices. As well as navigating the software.

5. Responsible for repairs for minor PC issues

Desktop Support (Contract) - ITCS

Vonage - Holmdel, NJ

May 2017 to July 2017

1. Utilized Dell KACE ticketing system to support 600+ end users locally and remote over 5 locations nation wide

2. Build out desktops and laptops with new hardware and OS image for both Windows and OS X 3. Server maintenance, patching and upgrading, as well as setting up weekly-monthly-year end backup’s 4. Performed restoration of data when needed

5. Set up network user accounts/permissions, reset passwords and administered group policies via Active Directory

Desktop Support Technician (Contract)

SAVINO DEL BENE - Avenel, NJ

October 2016 to February 2017

1. Managed daily work flow via SDB in-house ticketing/email system. 2. Utilized SCCM and MDT to manage PCs and Laptops deployments. 3. Install and configure Laptops and Desktop, with new Windows 10 Operating System 4. Setup and configure VOIP desk phones/devices and iPhones 5. . Utilized Citrix receiver/server to access Applications and Desktops remotely 6. Setup and configure Printer sharing and mapped printers to their specific location, mapping network drives

7. Setup user accounts and permissions

8. Repaired, configured, maintained, and troubleshoot computers and peripheral hardware such as desktop and laptop computers, printers, LCD monitors & smart phones/tablets 9. Performed hardware support/repair for 200+ HP Desktop and Laptop computers such as LCD replacement and computer hardware assembly

Windows Server Support Operator/Backup-Restore Support Operator Bloomberg - Dayton, NJ

April 1998 to September 2015

1. Managed daily work flow via Bloomberg’s in-house ticketing system to provided desktop, network, and enterprise system support to entire user population 2. Provided technical support by migrating user accounts and information from Windows XP to Windows 7

3. Served as a “GO-TO” support to the Systems Administrators for efficient and dependable operations of corporate computing environment

4. Performed network administration functions, set up network user accounts/permissions, reset passwords and administered group policies via

Active Directory (AD)

BladeLogic to various Windows Servers

5. Responsible for installing, configuring, and maintaining servers running Windows Server

Microsoft

6. Installed, configured, upgraded, and restored operating systems on Windows/Unix/Linux platforms and also linked computers related LAN networks and conducted successful troubleshooting of OS-related hardware and network issues 7. Managed all aspects of backup operations in a large-scale environment, including restores and roubleshooting

8. Configure and de-configure clients, groups, pools, etc. for backups 9. Create backup schedules and policies for client and server NDMP backups on Veritas NetBackup, Microsoft Avamar and EMC Legato as well as perform all backup and restore operations including Import/export of media

10. Attended to DLT and LTO Tape Drives and Jukebox Tape Silos as well other various hardware 11. Maintain host files to ensure Network recognition of systems 12. Create documentation on new procedures

13. Provided Data Center break fix for equipment upgrades, fixes & replacements 14. Mentored and trained new employees and provided technical oversight 24/7/365 Skills

• Windows Server 2008/1012 and R2 maintenance . Mac OS x/IOS support of both hardware and software

• Knowledge of ECM suite, SCCM & SCOM monitoring system

• Proficient experience with Microsoft deployment toolkit

• Microsoft server/desktop update and patching

• Citrix Receiver, Citrix server

• PC troubleshooting and repair including anti-virus and migration

• BMC BladeLogic 7x

• Avamar/EMC Legato Networker backup/restore software 5.x & 6.x

• Veritas NetBackup software

• Strong deployment of Windows 7,8.1,10 on desktop and laptop

• HP OpenView Monitoring

• HP Integrated lights out ILO

• Windows 7

• Windows 8.1

• Windows 10

• Active Directory

• Operating Systems

• ServiceNow

• Help Desk

Links

https://www.linkedin.com/in/cdiangelis

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