Supply Chain Customer Service

RAINA NAVEED

Greenbrook, NJ ***********@*****.*** 908-***-****

EDUCATION

Kean University, Union, N December 2021

Bachelor of Science - Management Supply Chain and Information Management

SKILLS

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, OneDrive, Teams)

Experience with statistical analysis tools: (SAP, RAPID)

Integrative Business Strategy & Business Management

Information Technology and Management

WORK EXPERIENCE

Acosta November 2022 - Current

Procurement Analyst

Achieved a 95% on-time delivery rate by acting as a liaison between suppliers and customer.

Work on procurement analytics in a time sensitive environment.

Collaborate closely with suppliers to develop efficient shipping and receiving schedules.

Utilized data analysis to asses market trends and customer behaviour.

Maximize company objectives of identifying cost-saving opportunities through strategic sourcing.

Maintained a 97% order accuracy rate while generating daily purchase orders for 30+ vendors.

Wakefern April 2022 – October 2022

Logistics Coordinator (temporary contract)

Achieved a 98% order fulfilment rate by monitoring inbound purchase orders and communication to various divisions and vendors to committed customer demands.

Tracked availability of items that our customers show interest in through data mining.

Compiled weekly item exceptions report to identify correct inventory and find discrepancies.

Utilized Excel and SAP systems for data entry on unexpected and arbitrary urgent projects efficiently.

Cost Plus World Market November 2019 – December 2020

Customer Service Consultant

Lead highest number of sales in customer service by $200 more than counterparts each week.

Resolved customer issues using problem solving strategies and critical thinking.

Aided customers in positive attitude that led to increase of sales.

Applied efficiency to customer needs to accomplish customer satisfaction and achieve company goals.

Managed financial transactions on a regular basis. Had on multiple occasion successfully found counterfeit money before transaction processed.

Mountain Top Preschool September 2018 – October 2019

Teacher

Worked closely with other educators to insure a safe and controlled environment.

Ensured execution of intellectual growth through programs and lessons

Maintained an effective environment by planning, monitoring, and evaluating student work.

Fostered positive emotional and intellectual growth through aftercare program.

Strong teamwork and collaboration skills

Strong Written and verbal Communication

Time/ Orientations Management skills

Trilingual: Hindi, Urdu, English

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